A Local Customer Service

Bikram Ghataney

515-***-**** Trenton, OH ***** ***************@*****.*** www.linkedin.com/in/bikramghataney

EDUCATION

Cincinnati State Technical and Community College Graduation: May 2024

Associate of Arts, Business Administration GPA: 3.0/4.0

Minor: Economics

WORK EXPERIENCE

Co-op – Cincinnati Technical Community College Oct 2023 – Present

Proactively communicated with students to disseminate information, managed contracts, and coordinated promotional materials, contributing to increased student participation in college activities.

Assisted students with academic matters, providing guidance and support, resulting in improved academic experiences for students.

Maintained organized and up-to-date databases, ensuring accurate and accessible information for efficient decision-making within the student affairs department.

Successfully advertised various activities and events, showcasing strong interpersonal communication skills, which contributed to heightened awareness and attendance at college.

Cincinnati State Projects Jan 2023 – May 2023

Directed a T-shirt sales initiative, achieving a 20% increase in revenue within the project timeframe.

Oversaw a T-shirt sales campaign, successfully expanding market reach and generating a significant uptick in sales.

Assistant Manager – CHEVIOT FOODMART Jan 2021 – Dec 2023

Managed weekly customer purchases exceeding $6.5k, overseeing inventory restocking, sales recording, and Receivables/Payables at a local convenience store, resulting in increased revenue and improved inventory management.

Executed expert installation, maintenance, and troubleshooting of cash registers, computers, printers, and security systems, ensuring seamless store operations, and minimizing technical disruptions.

Recognized by the Manager for delivering exceptional customer service and optimizing task efficiencies, contributing to a positive work environment and customer satisfaction.

Established and executed a comprehensive market plan, leading a sales force to aggressively grow market share through effective advertising, strategic pricing, and customer loyalty initiatives, resulting in increased brand visibility and market presence.

Lead Staff Photographer – Ray of Hope International Aug 2020 – Dec 2022

Led a team of 5 Photographers, coordinating over 600 photo shoots for the Marketing Department of a large church, resulting in enhanced visual content for promotional materials.

Attained advanced proficiency in Adobe Photoshop, specializing in photo retouching, color corrections, and skilled handling of digital cameras, contributing to high-quality visual assets.

Instructed staff in precise photographic techniques, optimizing equipment usage, lighting, and exposure, leading to an impressive 75% reduction in average shoot time and increased overall efficiency.

Skills

Microsoft Suite, Google Suite, Microsoft Project, Windows OS, Mac OS

Adobe Photoshop, Final Cut Pro, Slack, and Discord

Nepali & English Bi-Lingual: Excellent Communicator, Team Player and Detail Maestro Sound Engineer: volunteered 8-10 hours per month at a local church

Microsoft Excel, Tableau, QuickBooks, TurboTax, and H&R Block

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