Customer Service High School
Resume:
Roy King Jr.
Forest Park, Georgia 30297
Cell: 770-***-****
E-mail:*********@*****.***
I am a highly motivated, dependable and very conscientious employee. I have several years of customer service and interpersonal experience. I possess excellent maintenance, leadership, supervisory, and organizational skills. My objective is to utilize my knowledge and work ethics to perform the required duties to the best of my ability in an enjoyable and professional manner.
EDUCATION
Harper- Archer High School (8/94-6/98)
3399 Collier Road Atlanta, Georgia 30331
C.R. England Trucking School (11/11-12/11)
4701 W 2100 S West Valley, Utah 84120
Aviation Institute of Maintenance (08/19-06/22)
2025 Satellite Pointe Duluth, Georgia 30096
Wesley Woods Tower
Atlanta, GA
02/19-Present
Job: Maintenance Mechanic
Maintain over 200 apartments also keeping the building operating effectively. I assemble, inspect, install and test new pieces of equipment to ensure proficiency. Perform emergency repairs, which necessitates the ability to troubleshoot promptly.
Holiday Inn Downtown Atlanta
Atlanta, GA
03/17-01/19
Job: Maintenance Supervisor
Oversee and coordinate the workers who maintain and repair electrical, plumbing, ventilation and the other building systems. Also responsible for evaluating problematic systems or facilities and determining what installation or repair services need to be performed.
Hilton Atlanta Airport
Atlanta, GA
03/16-03/17
Job: Engineering II
Maintain the physical functionality and the safety of the facility including, but not limited to, guest rooms over 500 rooms, public space and heart-of-the-house areas.
Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipment.
Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work, painting, HVAC work and masonry.
Conduct inspections for preventive maintenance needs.
Record and report completed repairs and items that require further attention.
Willie A. Watkins Funeral Home
Riverdale, GA 30297
08/15-05/22
Job: Funeral Attendant
Perform variety of tasks during funeral, such as placing casket in parlor or chapel prior to service; arranging floral offerings; directing or escorting mourners; closing casket; and issuing and storing funeral equipment.
Delta Global Services
Atlanta, GA
11/15-06/19
Job: Security Screeners
Duties: Are responsible for screening airport employees and passengers at security checkpoints and identify potential security risks by observing the behavior of travelers as they move through terminal areas.
Embassy Suites Centennial Park Downtown
Atlanta, GA
08/12-03/16
Job: Engineer II
Duties: Oversee the property grounds, public areas and the hotel’s guest rooms. Preventative maintenance must be performed to prevent breakdowns in hotel accommodations.
Common tasks include painting, electrical accessory replacements and repair, and some wiring. Air conditioners must also be cleaned or replaced regularly.
Responds to guest complaints or issues in a timely manner and must also fulfill work orders when issues cannot be resolved.
Complete daily rounds, checking on basic hotel accommodations and identifying and reporting any problems.
Dompatci Management Solution Atlanta, Georgia
02/12-08/12
Job Title: Order Puller
Duties: Pull orders on a daily basis for print orders and same day shipment in a timely manner.
Naturally Fresh
College Park, Georgia
03/11-11/11
Job Title: Food Processor
Duties: Prep vegetables on a daily basis and mixing mayonnaise into the mixer to prepare it for Naturally Fresh salad dressing daily.
United Parcel Service
Atlanta, Georgia (Seasonal)
11/10-01/11
Job Title: Pre-Loader
Duties: Load and unload delivery trucks in a timely manner and also assist with helping in any department as needed.
Hampton Inn-Buckhead
Atlanta, Georgia
10/08-02/10
Job Title: Chief Engineer
Duties: Develop, implement and manage emergency programs for the operation and maintenance of all equipment and physical structures and landscaping in compliance with corporate/franchise standards, local, state and national codes and regulations to protect the asset, guests and employees, to ensure optimum operations, minimize expenses and maximize customer satisfaction. Position is responsible for the short and long term planning and day-to-day operations of the engineering division. Recommends the department's budget and capital expenditures and manages expenses within approved budget constraints.
Holiday Inn Downtown
Atlanta, Georgia
05/06- 10/08
Job Title: Hotel Maintenance
Duties: Maintain hotel property, maintain a level of guest satisfaction and perform safety rules and regulations. Also I was apart of the “on-call” staff for my department.
Homewood Suites by Hilton
Atlanta, Georgia
10/05-04/06
Job Title: Assistant Chief Engineer
Duties: Assist Chief Engineer with daily assignments and completing task in a timely manner. Took work orders for hotel maintenance services.
Homewood Suites by Hilton
Atlanta, Georgia
11/01-10/05
Job Title: Hotel Maintenance
Duties: Maintain hotel property. Maintaining a level of guest satisfaction and
Perform safety rules and regulations.
Skills:
Excellent customer service
Hands on experience; plumbing, pool maintenance, hand tools, power tools, and electricity.
Advanced knowledge of building management/engineering.
Knowledge of other major areas in the hotel and the skill to integrate and communicate that information.
Analyze activities and/or information involving some original data manipulation or
interpretation to arrive at logical conclusions.
Management skills.
Supervisory skills
Ability to provide information and associated services to hotel management and guests.
Have over six years of experience in related position
Ability to communicate with contractor and subcontractors to ensure quality work is performed for minimal cost.
Certificates and Achievements:
2004-Certified Pool Operator
2004 -Employee of the Month from Homewood Suites by Hilton
2005-Catch Me At My Best Award from Homewood Suites by Hilton
2007- Employee of the Month from Holiday Inn Downtown
2011-CDL Class A Leaner’s Permit
2012- Employee of the Month from Embassy Suites Downtown
2013-Recertified Pool Operator
2014- Employee of the Month from Embassy Suites Downtown Atlanta
2015- Ordained as a Deacon
2015-Co- Chairman of the Deacon Board
2015- Employee of the Year from Embassy Suites Downtown Atlanta
2015- EPA certified- Certificate No. 808*********
2016- Employee of the Month from Hilton Atlanta Airport
2020- State of Georgia Notary
2022-Caring Heart Award
REFERENCES
Mrs. Ethel Ryals
2202 Doris Drive
Atlanta, GA 30032
Mr. Joseph Cole
3851 Kenner Drive
Atlanta, GA 30311
Mr. Shaun Roberts
3951 Kenner Drive
Atlanta, GA 30331
Contact this candidate