Business Analyst Processes
Resume:
Olga Liselotte Goreses
********@*****.*** +264*********
****, ***** ******, *********, * O Box 3269, Windhoek Windhoek Education
High School Jan 2004 - Nov 2008
Hochland High, Windhoek
Grade 12
Employment
Business Analyst Jan 2017 - Aug 2023
Letshego Bank Namibia, Windhoek
Involvement in strategic planning and implementation SLA management with key/strategic service providers (related to the Core Banking Systems
Perform independent observations on the application and adherence of bank regulations and processes within the administration environment within branches/departments Monthly reporting on systems issues/queries
Provide support and guidance to management and staff regarding systems, processes, procedures operational support matters.
Driving Innovation via the continuous assessment and improvement of business processes
Revise all training documents applicable to routine control responsibilities and activities for accuracy and relevance. Training Officer/Facilitator Jun 2016 - Dec 2016
Letshego Bank Namibia, Windhoek
Plan, guide and manage a group of event to meet goals. I am effectively objective on the group process
Call Centre Supervisor Jan 2016 - May 2016
Letshego Bank Namibia, Windhoek
Align call centre objectives with goals of the company Develop Call management, SMS management and escalate processes to enhance excellent customer service
People Management
Management Reporting
Debtors Clerk Jan 2014 - Dec 2014
Letshego Bank Namibia, Windhoek
Cashbook and Journals
Suspension of client accounts
Collections
Quality Assurance Officer Feb 2011 - Dec 2013
Letshego Bank Namibia, Windhoek
See that standards, processes and policies are in place and Personal details
Date of birth
December 4, 1990
Place of birth
Windhoek
Driver's license
Code 08
Gender
Female
Nationality
Namibian
Skills
Business Process
Improvement
Facilitation
Business & Process Analysis
Interpersonal Communication
Problem Solving and Critical
thinking
Time Management
Decision making and
technical knowledge
Languages
English
recommend, implement improvements
Loan application verification
Recon payouts verses loans not yet approved
Continuous assessment and improvement of business processes Prepare and approve applications for disbursement
Courses
Information Technology - Technical
Support Certification
Jan 2021
CompTIA A+
CompTIA IT Fundamentals
Business Communication
Project Management
Accounting and Finance Jan 2009
Introduction to Business Management
Financial Accounting 1A
Commercial Law 1A & 1B
Language in practice 1A & 1B
Introduction to Mathematics
Principals of information system 1A
Principles of Economics 1A and 1B
Certificates
Certificate in Early Childhood
Development
Present
References
Mbahahiza Hindjou
Letshego Bank Namibia, Windhoek
+264*********, **********@********.***
Star Nghiyolwa
Ino Investments, Windhoek
Nicolaas Esterhuyse
Express Credit, Windhoek
Afrikaans
Damara/Nama
Hobbies
Swimming
Contact this candidate