Warranty Administrator Customer Service
Resume:
Ashley Houston
Warranty Administrator/Service Writer /Receptionist / Office Administration
Ontario, CA 91762
********@*****.***
Seeking Long Term Employment/Wanting to grow with in a company with benifits i can provide and expect
Willing to relocate to: Ontario, CA - Brea, CA - Riverside, CA Authorized to work in the US for any employer
Work Experience
Warranty Administrator
Spreen Honda Corona - Corona, CA
September 2022 to Present
Review all Honda and Mazda RO and ensure proper documentation and verify compliance as required by the dealer and manufacturer.
• Book and close claims as required by dealer.
• Submit warranty claims to the respective manufacturer for reimbursement.
• Utilize technical knowledge to verify proper documentation of repairs for warranty coverage and payment.
• Stay current on all factory recalls and announcements.
• Monitor and stay current on unpaid claims.
• Reconcile all warranty receivables, warranty schedules, and work with the dealership accounting department to obtain payments.
• Complete relevant Manufacturer Certification Requirements as needed.
• Assist with daily scanning of service repair orders. Warranty Administrator
Lawrence Warranty Services - Placentia, CA
April 2021 to September 2022
Review all Subaru and Ford RO and ensure proper documentation and verify compliance as required by the dealer and manufacturer.
• Book and close claims as required by dealer.
• Submit warranty claims to the respective manufacturer for reimbursement.
• Utilize technical knowledge to verify proper documentation of repairs for warranty coverage and payment.
• Stay current on all factory recalls and announcements.
• Monitor and stay current on unpaid claims.
• Reconcile all warranty receivables, warranty schedules, and work with the dealership accounting department to obtain payments.
• Complete relevant Manufacturer Certification Requirements as needed.
• Assist with daily scanning of service repair orders.
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Service Writer/Advisor
Firestone Complete Auto Care - Upland, CA
March 2020 to April 2021
Service Advisor
Creating customer experience and vehicle knowledge to Firestone and Bridgestone customers. Processing. Dis batching and ordering/stocking parts inventory. Customer Service, cashiering and excellent time management skills.
Service Advisor and Administrative Assistant
Taylor Co. - Pomona, CA
August 2019 to December 2019
Service Advisor
Creating customer experience and invoices for BMW and Mini vehicles. Processing. Dis batching and ordering/stocking parts inventory. Producing as a shop 30k a week with maintaining productivity . Warranty Administrator/Service Advisor
Subaru - City Industry, CA
August 2016 to August 2019
Warranty Admin - August 2016 to September 2018 .
Maternity leave
BDC Service Coordinator - November 2018 to April 2019 Service Writer April 2019 to August 2019
Process warranty claims and manage submissions, appeals, and rejections. Follow procedures for warranty work and claim service and parts details. Manages Service Dept warranty accounts schedule . Reception and Scheduler of the Service and parts department. Manages customer surveys and follow ups. Organization, filing, and Cashiering. Recall Coordinator and Service Dept Assistant and payroll clerk Warranty Admin aug 2016 to Nov 2018
Service Coordinator Nov 2018 to April 2019
Service Writer April 2019 to August 2019
Assistant Manager
GOODWILL INDURSTRIES - Chino, CA
February 2015 to August 2016
Responsibilities
CASHIERING
BREAK SCHEDULES
CUSTOMER SERVICE
PRICING AND INVENTORY
Accomplishments
I accomplished working under the pressure when the unexpected happened Skills Used
MANAGEMENT AND PERSUASIVE SELLING
Receptionist/Administrative Assistant
Carlsbad Volvo - Carlsbad, CA
January 2014 to December 2014
Responsibilities
*Assisting Customers; Cash handling
*Answering Multiline Phones
*Filing according to VIN of car repair orders
*Following up with Customers and Com firming/Setting Appointments
*Managing /Maintaining/Closing Cash Drawer
Accomplishments
Excellent Customer Service; My ability to learn all about Volvo Vehicles in a quick manner helped customers trust in my advice and opinion on how to take care of there car. I was promoted within 6 months; On top of being the Receptionist/Service Cashier I became the Warranties Administration. Coding the Repair Orders for submission to Volvo for payment for Warranty Jobs on Vehicles or Parts.
Skills Used
Customer Service, Microsoft Office, Persuasive Selling,and Cashier/Teller Accounting skills. Education
Diploma
Charter Oak High School - Covina, CA
Associate in Business Management
Citrus Community College - Glendora, CA
Skills
• Customer Service, Sales, Office Technology, Phone Customer Service, Deposit Handling,Cash Handling, 10 key, Accounting. (10+ years)
• Automotive Service
• Administrative Experience
• Customer Service
• Phone Etiquette
• Time Management
• Clerical Experience
• Google Suite
• Microsoft Office
• Dealership experience
• Typing
• Microsoft Excel
• Multi-line Phone Systems
• Accounts Receivable
• Vehicle Maintenance
• Auto Estimating
• Salesforce
• Accounts Payable
• Office Management
• Payroll
• Data Entry
• Pricing
• Google Docs
Certifications and Licenses
Driver's License
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