It Support Customer Service
Resume:
DIARRA S. NKOSI
Atlanta,GA ***********@*****.*** 678-***-****
Summary
As a college student, I would like to begin acquiring experience that will help me pursue an IT career. In order to do so, I have sought opportunities through the Google IT Support Professional Program to develop my hard skills relevant to the IT industry. The online training included hands-on experience troubleshooting for Windows and Linux. As a bonus, I am currently taking a CompTIA A+ course to learn how to build and repair computers, as well as troubleshooting. I have already completed Core 1 of the exam and I am currently completing Core 2. I included this to show you how serious I am in pursuing this career. I am not someone who just settles, I aim for the top and aspire to become the best that I can be. Certificates
Google IT Support Professional Certificate October 2022 Throughout this course, I have developed skills in customer service, networking, operating systems, system admin and security
CompTIA A+ April 2023
Currently in progress
Education
Morehouse College - Atlanta, GA Expected Graduation: May 2025
(Computer Science)
Creekside High School Graduated in 2020 (Diploma)
Work Experience
Seasonal Home Depot Retail Store Stocker June 2020-Sept.2020
● Main job was to complete online orders scheduled for delivery
● Stocked up empty shelves
● Guided customers and answered any questions they had Part-Time Amazon Warehouse Sorter, Union City, GA May 2021-Aug.2021
● Loaded trucks up with assigned packages.
● Scanned packages and assigned them their correct destination.
● Worked with my team members to load up cages with the correct boxes. Part-Time Metro by T-Mobile Retail Salesman, Decatur, GA Sept. 2021-Nov. 2021
● Sold phones to customers looking to buy a smart device
● Performed professionally towards a customer that had any complaints
● Managed the store when I was the only one working Full-Time Amazon Quality Associate, Union City, GA Aug. 2022-Current
● Counting Inventory
● Updating auditory numbers every hour
● Problem solving unregistered items
IT Experience
● Installed an SSD internal hard drive for my gaming console
● Troubleshooting devices used at work using the CompTIA A+ troubleshooting model
● Troubleshooting computers for family and friends
● Completed virtual hands-on training in CompTIA A+ labs Extracurricular Activities
Future Business Leaders of America Sep. 2019-May2020
● Developed competent and aggressive business leadership
● Promoted civic and personal responsibilities within businesses
● Maintained proper business relations
● Learned proper financial etiquette, such as debt prevention and building credit Health Occupants of America Nov. 2017-May 2018
● Learned and understood the value of the medical field
● Developed knowledge for medical procedures and terminology
● Constantly displayed the information learned in the medical field Showcased knowledge in state competition
Science, Technology, Engineering, and Mathematics Club Sep. 2019-May2020
● Created opportunities for diversity and inclusion in STEM fields
● Acquired STEM-based knowledge to be applied at a university level
● Developed skills in robotics and system engineering
● Directed and supervised multiple group-based activities Volunteer Work
Veterans Day JROTC Marching Parade November 2017
Volunteered in a march to bring awareness to issues that impact disabled veterans by … Skills
● Basic computer architecture
● Operating systems (Windows, Linux)
● Remote connection and virtual machines
● Computer networking
● Software management
● Troubleshooting
● Customer service
● Routing concepts
● VPNs and proxies
● Permissioning
● Package and software management
● Process management
● Resource monitoring
● Systems administration
● Configuration
● Centralized management
● Implementing/managing directory services
● Data management and recovery
● IT security
● Cryptology/encryption
● Hashing
● Network security
● Leadership
● Communications
● Customer service
Contact this candidate