Customer Service Representative

LaJessica Nelson

407-***-**** * ***************@*****.***

Education

Southern Technical College-Sanford, FL Expected Graduation: January 2020 Medical Assisting Diploma

Academic Awards-Honor Roll, Perfect Attendance

Lincoln Technical Institute-Fern Park, FL May2012

Medical Assisting Diploma with BMO

Academic Awards-Perfect Attendance

Certifications

● CPR/First Aid HHA Certificate

● HIV Blood Borne Pathogens

Medical Assistant Technician Administrative/ Clinical Skills

● Vital Signs ● Throat Cultures ● Front Desk Duties

● Phlebotomy ● Basic Wound Care ● HIPAA Compliant

● EKGs ● Specimen Collection ● Staple/Suture Removal

● Injections ● Pre/Post-Op Care ● Telephone Triage

● Charting/Records Mgmt. ● Instrument Sterilization ● Prescription Refills

● Medi Soft ● Proficient Microsoft Suite ● Customer Service Professional Experience:

USAA. FSB Daytona,FL

January 2022-current

Customer Service Representative

● Handle inbound calls from members dealing with checking or savings account.

● Handle ATM/debit card issues

● Submit disputes

● Manage all checking/saving account issues

● Software: idcomm, citrix, Cisco jabber

Concentrix Orlando, FL April 2021 – January 2022

Customer Service Representative

● Handled inbound and outbound calls for the fraud department

● Worked with merchants and customers when they have unauthorized transactions

● Check fraudulent or non-fraudulent transactions, replacing card as needed Driveline Retail Orlando, FL April2016-February 2017 Merchandising

● Resolved customer complaints

● Inspected supplies, equipment, and work areas to ensure efficient service

● Performed audits and inventory control

TruCare Lake Mary, FL July 2012-December 2014

Customer Service Representative

● Answer incoming calls/make outbound calls

● Sales Insurance and Prescription discount cards

● Customer Service

Advent Health Centra Care Longwood FL January 2012- March 2012 Medical Assistant 180 Externship Hours

● Taking of patient medical histories and recording of vital signs

● Performed Phlebotomy/EKGs

● Prepared patients for x-rays, and develop x-ray films

● Collected and arranged laboratory specimens and carry out basic laboratory tests

● Educated patients about medication and special instructions

● Documented drug refills and provided prescription information to pharmacies

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