Customer Service Administrative Assistant

Tessa Shoultz

Bessemer, AL ***** 205-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

SKILLS

Problem-solving skills

Scheduling

Strong Problem Solver

Computer Skills

Customer Service

Data Entry

Customer Support

Problem-solving skills

WORK HISTORY

CALL CENTER REPRESENTATIVE 04/2023 to 03/2024

Express Employment/ O'Neil Steel/Perry Supply Birmingham, AL

Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Greeted all clients and visitors ensuring that they received an outstanding first impression of the company

ADMINISTRATIVE ASSISTANT/ CASE WORKER 04/2022 to 01/2023

Transition Planning Birmingham, AL

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.

ADMINISTRATIVE ASSISTANT/RECEPTIONIST 09/2020 to 05/2022

ICustom Cabinetry Birmingham, AL

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Designed cabinets for new and existing construction.

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Accounts payable through Quickbooks.

Supported Office Manager

SUBSTITUTE TEACHER 08/2009 to 03/2020

Jefferson County Board Of Education Birmingham, AL

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Upheld classroom routines to support student environments and maintain consistent schedules.

Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE 12/2017 to 06/2018

Harcros Chemicals Birmingham, AL

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Assisted call-in customers with questions and orders.

ELEMENTARY SCHOOL TEACHER 08/2008 to 05/2009

Flint Hill Christian School Bessemer, AL

Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.

Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.

Established open communication and positive relationships with students, parents, peers, and administrative staff.

Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.

ADMINISTRATIVE ASSISTANT 10/2007 to 01/2008

Enjoy The City Pelham,AL

Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.

Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.

EXECUTIVE ASSISTANT/ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE 10/2004 to 05/2007

Success Products Birmingham,AL

Handled confidential and sensitive information with discretion and tact.

Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

Handled customer inquiries and suggestions courteously and professionally.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Offered each customer top-notch, personal service to boost sales and customer satisfaction.

SALES CONSULTANT/UNIT MANAGER 10/1994 to 05/2004

Creative Memories Bessemer, AL

Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Followed up with existing customers to provide additional support and address concerns.

Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.

Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.

Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.

Lead a group of women guiding them with their sales position to be a successful sales person.

Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

ELEMENTARY SCHOOL TEACHER 08/1988 to 06/1995

Jefferson County Board Of Education Minor, AL

Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.

Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.

Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.

Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.

EDUCATION

Bachelor of Science Early Childhood Education 05/1988

Auburn University, Auburn, AL

Extracurricular Activities: Auburn University Singers

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