Customer Service Data Entry
Resume:
Gwen Cochran
Killeen, TX *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Substitute Teacher
Killeen Independent School District - Killeen, TX
October 2022 to Present
• Establish An Orderly Classroom Environment
• Covered Classroom Teaching During Emergencies
• Following Procedures And Achieving Lesson Goals
• Maintained Classroom Control And Discipline
Trace Agent
GC Services - Copperas Cove, TX
August 2015 to September 2022
Perform a variety of customer service duties to support efficient ground operations; responds to customer's needs including service information, tracking of shipments, identification of problems and resolution through available information or through the use of FedEx systems. Travel Agent/Customer Service
Teleperformance - Killeen, TX
March 2010 to June 2015
Assist American Express cardholders with making travel arrangements. Confirming reservations for hotels, car rentals and/or air travel for both domestic and international. Customer Service Representative
Sallie Mae - Killeen, TX
April 2007 to June 2010
Assist students, parents, schools, and banks with all aspects of the student loan industry including process deferments and forbearances as needed. Apply payments and apply any needed school enrollment changes.
Education
Bachelor's degree in Business Administration
Colorado Technical University-Online - Denver, CO
January 2019 to June 2021
Skills
• Data Entry
• Typing
• Administrative Experience
• Microsoft Office
• Microsoft Powerpoint
• Research
• Telemarketing
• Communication Skills
• Customer Service
• English
• Phone Etiquette
• Quality Assurance
• Computer Operation
• Microsoft Outlook
• Computer Skills
• 10 Key Data Entry
• Clerical Experience
• Front Desk
• Merchandising
• Microsoft Word
• Office Management
• Upselling
• Teaching
• Classroom Management
• Retail Sales
• Customer service
• Upselling
• Typing
• Software troubleshooting
• Presentation skills
• Driving
• Quality assurance
• Research
• Data analysis skills
• Purchasing
• Communication skills
• Phone etiquette
• Data entry
• Computer skills
• Organizational skills
• Telemarketing
• Sales
• Mobile devices
• Windows
• Clerical experience
• Supervising experience
• Hospitality
• Negotiation
• Conflict management
• HIPAA
• Office management
• Analysis skills
• Continuous improvement
• Academic advising
• Classroom management
• IVR
• Microsoft Powerpoint
• Microsoft Word
• Management
• Microsoft Excel
• Web accessibility
• Loan processing
• Customer support
• Front desk
• Databases
• Budgeting
Certifications and Licenses
Substitute Teaching Certification
Driver's License
May 2019 to June 2026
Assessments
Basic computer skills — Proficient
July 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service — Proficient
July 2022
Identifying and resolving common customer issues
Full results: Proficient
Typing — Proficient
July 2022
Transcribing text
Full results: Proficient
Data entry: Attention to detail — Proficient
November 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate