Customer Service Shift Leader
Resume:
Haylie Rininger
Customer service, sales, marketing
**************@*****.***
OVERVIEW
I am 24 years old with 9 years of customer service experience. I am proficient in typing and computers. I have always been a hard worker and take pride in what I do. I am punctual and dependable; a fast learner as well. I have a daughter who was recently diagnosed with autism, so now I am looking for a stay-at-home job to be able to care for her as well as earn a livable income. I am available to work full-time and on weekends.
EXPERIENCE
Papa Johns
05/2016 - 11/2020
Manager/shift leader
•Run cash register, make orders, close shift, count money at end of day, make schedule, order products, and manage crew.
•I started working at Papa John's when I was sixteen and quickly moved up in my position to become manager when I was eighteen and stayed in that position for two years until I left. I oversaw handling all customer complaints and making sure every shift I was on ran smoothly and productively.
Green Valley Grocery
12/2020 - 03/2023
Lead Cashier/Crew Trainer
•Ring up customers, stock products in the store, train new hires on all procedures, call in technical issues and work with technicians to resolve issues, and help resolve any complaints customers may have.
•Green Valley is a fast-paced environment, I alone handled anywhere between $4,000-$10,000 in product a day. I have 4 years' experience selling alcohol and tobacco products. I work with my team to create a safe and clean work environment customers want to return to. I also trained all new hires on how to do everything in the store. I hold a TAM card that expires 12/1/2024. The reason I left this job is because I moved a I got a job closer to my house.
Terribles
03/2023 - 02/2024
Cashier
• Ring up customers, stock products in the store, organize products for inventory, call in technical issues and work with technicians to resolve issues, and help resolve any complaints customers may have.
•The reason I left Terribles is because my daughter was diagnosed with autism and with her therapy and many appointments, I need to be home with her, therefore I am now looking for a stay-at-home job so I can be there for my daughter and provide for us as well.
EDUCATION
Las Vegas High School
2015 - 2018
Graduated with honors
•Graduated with a 4.2 GPA
CSN Business program
2018 - 2020
Master Of Business Administration (MDA)
•Studied finance and marketing
•Graduated with a 3.9 GPA
SKILLS
Managment experience, Customer service, cash handling, communication, POS, Order fulfillment, front desk, call center, sales, typing, and time management.
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