Customer Service Administrative Assistant
Resume:
MARTHA L.C. SMITH
CONTACT
********@*****.***
Barberton, OH 44203
PROFESSIONAL SUMMARY
Attentive administrative team
member with people skills and
clerical talents to serve staff and
guest needs. Reliable and self-
motivated with judgment and
knowledge to handle wide range
of daily assignments.
Professional and organized with
good multitasking and time
management abilities.
SKILLS
Friendly customer service
Proficient in MicroSoft
documents, spreadsheets
Attention to details
Time management
Excellent communication and
interpersonal skills
Multitasking
Organizational skills
Calendar Management
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE Jun 2019 Mar 2024 NATIONAL CONSTRUCTION RENTALS, COLUMBUS, United States Answered inbound calls to greet and assist customers with various needs and questions and returned customer calls and responded to inquiries and complaints.
Completed paperwork for orders and new service actions and documented detailed notes in CRM system to track customer interactions.
Built strong knowledge of product line to assist customers in selecting products.
Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues.
ADMINISTRATIVE ASSISTANT Mar 2016 Jun 2019
Welspun USA, Grove City, OH
Tenaciously sought to identify root causes of problems and pain points, developing comprehensive understanding of process bottlenecks and devising creative approaches to resolution.
Monitored data and enhanced current metric reporting to identify areas of waste and prioritize development and implementation of solutions. Organized conferences and special events by setting up catering and preparing supporting materials.
Input and updated information in corporate database, maintaining confidentiality of data.
Generated and performed routine and one-off presentations, agendas and reports.
Ordered office supplies to meet functional needs. Tracked, received and reconciled material orders, including supplies for the entire warehouse. Guaranteed payroll accuracy by tracking time, calculating extras, updating forms and reporting to the different staffing agencies. Copied and distributed printed material to meet office needs. Handled day-to-day needs and special projects with good multitasking and research skills.
EDUCATION
ASSOCIATE OF APPLIED SCIENCE - NURSING Dec 2012
Columbus State Community College, Columbus, OH
ASSOCIATE OF APPLIED SCIENCE - LICENSED PRACTICAL NURSE Sep 1994
Portage Lake Career Center/W Howard Nicol School, Green, OH M
S
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