Human Resources Customer Service

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CAROLYN PATRICK

OBJECTIVE

A career position which will enable me to expand my experience in superior customer service, sales, human resources management, cash management, budget control, legal compliance, and problem/process resolution

PROFESSIONAL ACHIEVEMENTS

BANKER / SENIOR TELLER / SALES & SERVICE SPECIALIST

Exceptional customer service through active listening

Build trust with each customer interaction to foster customer retention

Meet and exceed sales referral goals through identification and recommendation of appropriate products and solutions

Explain alternative ways to bank and assist customers with assessing competitor products

Train and mentor new colleagues on company procedures, software, office equipment and the importance of professional interaction with customers and colleagues

Provide active feedback and helpful guidance on efficiency and customer satisfaction

Perform advanced financial transactions

Manage vault cash supply and ordering, cash balancing and daily branch audits

Develop and maintain files and documentation for branch audit compliance readiness

Complete weekly, monthly, and quarterly compliance requirements

HUMAN RESOURCES MANAGEMENT

Employee relations and development

New hire on-boarding and training

Legal documentation preparation

Human resources law compliance

Human resource policy development

Benefits administration

Professional certification Human Resources

EDUCATION

B.B.A DEGREE, CLEVELAND STATE UNIVERSITY, CLEVELAND OHIO

Finance major, Accounting minor, Deans List

JOHN CARROLL UNIVERSITY, UNIVERSITY HEIGHTS, OHIO

Preparation for professional certification testing in Human Resources

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