Support Specialist Business
Resume:
Ed Bashline
Tarpon Springs, FL *****
**********@*****.***
Experienced and dedicated technician with over ten years of industry experience, assisting engineers and other professionals in finding solutions to any problem that may arise. Adept at troubleshooting systems, identifying issues, and working with ticketing systems to ensure complaince. Familiarity with inventory systems, onsite or remote support, and working in a training capacity. Excellent communication and attention to detail practices.
Work Experience
Business Support Specialist
Malwarebytes - Clearwater, FL
September 2017 to August 2022
• Supported business level end users on deployment, its requirements, and best practices during disaster scenarios.
• Provided remote support via telephone and chat services giving users a point of contact from beginning to end of any issue raised.
• Liason between engineering and on site IT teams to assist with implementation of integrations like Splunk and internal security campaigns.
• Proficiency across all products, several ticketing systems, and kb knowledge base.
• Assisted with training and deployment of new technicians.
• Charter member of in house accountability team, diversity team, and company softball team. Onsite Technician
TZ Insurance Solutions LLC - Tampa, FL
November 2013 to August 2017
• One of three technicians servicing over seven hundred agents in large on site complex and remote structure.
• Use of active directory, card access systems, imaging, hardware and software troubleshooting, supported servers and monitored issues using tools like Splunk.
• Created the in house image for all agent level machines to fit within hardware limitations.
• Supported all levels of employee from agent to C level users.
• Supported oboarding of all agents and termination making sure security compliance was observed.
• Proficiency in several ticketing systems, user priority, and inventory systems. Business Support Specialist
CGS Global - Tampa, FL
March 2011 to October 2013
• Support for Dell Enterprise machine users via telephone and chat services.
• Hardware and software troubleshooting with live end users.
• Proficiency with ticketing systems and kb knowledge base.
• Assisted with training of new technicians and updating of in house kb articles. Education
Some College in Information Technology
Saint Petersburg College - Tarpon Springs, FL
August 2023 to Present
Skills
• Customer service
• Typing
• Windows
• Google Docs
• Live chat
• Software troubleshooting
• Active Directory
• Splunk
• VMWare
• Technical support
• IT support
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