Service Delivery External Communications
Resume:
Wayne Roy
Middletown, CT *****
*******@*********.***
Objective
Seeking position in a competitive and successful organization that will challenge my knowledge in the management field.
Experience
2006-2023 UnitedHealthcare Hartford, CT
National Accounts Client Manager
Build and strengthen client relationships
Serve as the primary point of contact for high profile customers
Act as outward facing, dedicated resource for assigned accounts
Develop and execute strategic account plans
Drive partner engagement and align with organizational objectives
Manage internal and external communications and deliverables
Support client success through education of partnership value
Ensure high quality service delivery
Responsible for overall service and goals of account teams
Responsible for coordinating open enrollment and wellness events
Responsible for Reporting, tracking, and trending
2005-2006 CIGNA Healthcare Bloomfield, CT
National Account Representative
Build and strengthen client relationships
Manage internal and external communications and deliverables
Act as outward facing, dedicated resource for assigned accounts
Ensure high quality service delivery
Responsible for coordinating open enrollment and wellness events
Obtained Connecticut Producers License
2001–2005 CIGNA Healthcare Bloomfield, CT
Employer Services Consultant
Responsible for overall account management
Responsible for account financials and eligibility
Maintain accounts overall experience as a positive experience
1999–2001 CIGNA Healthcare Bloomfield, CT
Customer Interface Specialist
Maintain customer’s eligibility and resolve all issues
Maintain customers billing and resolve all issues
Team-oriented position that satisfies the needs of the customer
1997–1999 CIGNA Healthcare Bloomfield, CT
Account Specialist
Maintained customer’s eligibility and resolved all issues
Worked in a team-oriented environment to satisfy customer needs
Processed enrollment forms
1996–1997 CIGNA Healthcare Bristol, CT
Claims Processor
Processed claims in a timely and accurate manner
Team-oriented environment working to process claims accurately
1993–1996 CIGNA Healthcare Bristol, CT
Eligibility Analyst
Data Entry of enrollment forms. Team-oriented position
Worked with individual clients to process enrollments correctly
Education
1989–1993 Central Connecticut State University New Britain, CT
Bachelor of Science, Management
Background in human resources
Interests
Coaching baseball/soccer/basketball, camping and hiking
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