Contact representative
Resume:
ADRIANA G MACIEL
S U MMARY
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. E X P E R I E N C E
Special Education Instructional Assistant
Madera County Superintendent Of Schools Madera, CA June 2018 - Current Customer Service Representative GS-0962-5
Internal Revenue Service, IRS Fresno, CA August 2022 - February 2023 Provided special attention to individuals needing extra academic or behavioral guidance during classes.
Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions.
Supervised students awaiting after-school transportation and assisted students boarding and exiting school bus daily.
Worked with both groups and individuals to provide instruction in mathematics, reading, science and history.
Cleaned and organized classrooms, materials and supplies. Worked with students with specialized needs to accomplish tasks and build practical skills.
Provided assistance to students with special needs, including those with physical and learning disabilities.
Assisted with physical therapy exercises designed to improve motor skills and coordination.
Attended IEP meetings as requested by the teacher or case manager. Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Confer with taxpayer's by telephone handling inquiries regarding their amended return, refund, balance due and payment plan.
Perform taxpayer verification, record details of inquiries and comments, as well as actions taken.
Identified problems, conducted research to determine the reason for the problem, identified viable options to resolve the problem, and then executed an option to a successful resolution.
Evaluate information involving research of records, the nature of each inquiry including the way it was presented in order to inform the taxpayer of the law. Remain knowledgeable of a body of laws and regulations of the Internal Revenue Service for each state involving reporting requirements and other regulatory S K I L L S
Microsoft Word PowerPoint Excel
10-Key Keyboarding
Team Player Leader Independent
Dependable Reliable Punctual
Multi-task Adapt to fast working
environments
Customer service Problem solving
Highly organized Detailed oriented
3 + years' experience using
customer care a& billing
3 + years of cash handling
Computer literately
Ability to type 30 words per minute
Excellent body language targeted
at providing customers with a
positive image of the company
Able to find conflict resolution
without losing self-composure
Multi-Line Telephone Skills
Organization
Verbal and Written Communication
(Bilingual-Spanish)
Positive Attitude and Energetic
Business development
understanding
C O N T A C T
***********@*****.***
Madera, CA 93638
E D U C A T I O N A N D
T R A I N I N G
HS diploma
Madera adult school
January 2018
Receptionist/Accounts Payable
Madera Ford Madera, CA July 2016 - June 2018
Sales Associate
Kohl's Fresno, CA February 2015 - November 2016 Housekeeping Assistant
Madera Community Hospital Madera, CA April 2012 - June 2014 provisions that significantly affect and complicate the specific obligation involved Duties involved analyzing and resolving and/ or determining information needed to resolve taxpayers inquires, through research/input on both the Automatic Collection System (ACS) and Integrated Data Retrieval System (IDRS). Handled high-volume invoice processing with minimal supervision. Reconciled monthly statements and transactions to keep records accurate and current.
Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system. Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary. Processed invoices for payment using accounting software applications. Entered data into spreadsheets using Microsoft Excel or other similar programs. Dusted and wiped clean office furniture, fixtures and window sills, stocked required and needed supplies to different locations, maintain work areas organized, prepare and fix used rooms, frequent translation when needed by staff and doctors.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked with fellow sales team members to achieve group targets. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Used technology resources to assist customers in locating and selecting items. Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
Maintained floors with regular sweeping, mopping and vacuuming. Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
Responded quickly to calls for spills and other potentially dangerous situations.
Contact this candidate