Customer Service Security Officer
Resume:
Portia Shelton
Vallejo, CA *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Security Officer Supervisor
Inter-Con Security Systems - Oakland, CA
September 2021 to February 2023
• Responsible for ensuring the service basics of Connect, Anticipate, Personalize and Own are met
• Responsible for daily operations
• Responsible for hiring and supervision
• Supported a strong working relationship with store management
• Provided on-going training, feedback, coaching, and staff motivation to all associates to maximize team performance and satisfaction
• Maintain role model standards in grooming, professional appearance and communications
• Exceeds in workplace safety, sanitation, and equipment care as set by Health Department and company policy
• Complete scheduling and weekly payroll, maximize associate productivity, labor cost control and customer satisfaction
Security Officer
Allied Universal - Hayward, CA
May 2021 to September 2021
Provide world class customer service
Deter theft by being seen throughout the property
Patrol parking lots
Patrol interior on feet
Lock up mall after closing
Complete and turn daily activity reports
EOL Technician
Tesla Fremont Factory
December 2019 to March 2021
Knowledge of: Methods, techniques, parts, tools and materials used in the manufacturing and rectification of vehicles.
Perform rectification on electric power train, chassis, body, and other components on the Model 3 through a comprehensive diagnosis and evaluation on Tesla electric vehicles in our Fremont factory. Operate computerized wheel alignment equipment and perform mechanical adjustment to the steering and suspension.
Coach Production Associates and other cross-functional departments on implementation of countermeasures to improve final quality and EOL production process. Perform other EOL related duties as assigned
City Carrier Assistant
United States Postal Service - Oakland, CA
July 2017 to December 2019
Deliver mail and packages Monday-Saturday.
Deliver packages on Sundays.
Case and pull down the route I have for the day.
Provide excellent customer service to our customers. Gaming Associate
PT Gaming - Oakland, CA
April 2017 to July 2017
Providing excellent customer service to all participants, observing and auditing table games action, and ensuring game rules are being followed by players and dealers. Delivery Associate
Amazon - South San Francisco, CA
May 2016 to April 2017
Organize my packages
Load my route into company van.
Deliver packages
Provide excellent customer service
Caregiver/Personal Assistant
East Bay Innovations - Oakland, CA
March 2014 to May 2016
Prepare meals for clients.
Provide personal hygiene care.
Administer clients medication on time.
Transport to appointments and meetings.
Transport for outings and activities.
Telemarketer
Telecomm - Oakland, CA
April 2012 to January 2014
To make calls to potential customers, while providing excellent customer service. Also get them to buy the product I was selling
Education
High School Diploma in High School Studies
Fremont High School - Oakland, CA
August 2003 to June 2007
Skills
• Customer Service (9 years)
• English
• Security
• Driving
• Telemarketing
• Personal Assistant Experience
• Caregiving
• Home Care
• Cold Calling
• Delivery Driver Experience
• Meal Preparation
• Microsoft Powerpoint
• Typing
• Loss Prevention
• Surveillance
• Laundry
• Data Entry
• Microsoft Excel
• Alignment
• Suspension
• CCTV
• Basic math
• Emergency management
• Forklift
• Customer service
• Telemarketing
• Guest services
• Supervising experience
• Quality control
• Driving
• Cold calling
• Security
• Microsoft Access
• Typing
• Manufacturing
• Shift management
• Personal assistant experience
• Windows
• Social work
• Warehouse experience
• Inventory control
• Computer skills
• Cash register
• Retail sales
• Shipping & receiving
• English
• Supervising experience
• Customer service
• Quality control
• Caregiving
• Mental health counseling
• Grocery store
• Cash handling
• Order picking
• Inventory management
• Warehouse management system
• Marketing
• Transportation management systems
• Senior care
• Google Suite
• POS
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
Additional Information
CPI Certification
Contact this candidate