Operations Manager Accounts Receivable
Resume:
Denise Simpson
Ventura, CA 93004
*************@*****.***
Skills
Business Reorganization, Process Improvement, Claims Prevention and Management, Customer Relationship Management, Recruiting, Employee Supervision and Development Experience
January 2024 - present
Lordon Management, Camarillo, CA - Community Manager Foster positive relationships with online and in person communities. Manage facets of business of homeowner’s association community and work with board as a liaison forhomeowner concerns. Collaborate with cross-functional teams while staying informed about industry best practices to align community with business objectives
August 2020 - February 2023
Doma, Glendale, CA - SoCal Operations Manager
● Led five Title and Escrow branches throughout Southern California
● Opened two new escrow branches including staff recruitment, onboarding, physical office setup, and software requirements
● Managed all aspects of the Title and Escrow operations including solution driven client services, policies and procedures enforcement for audit compliance
● Provided multifaceted administrative support to executive level management - including reconciling record discrepancies, losses, unclaimed property, claims prevention, held funds, accounts receivable and accounts payables
● Liaison between facilities, accounting, compensation, personnel and other executive leaders to provide monthly financial planning of revenue projections and cost savings goals
● Led monthly and quarterly team building meetings and office events along with establishing cross-training session among new associates and sales representatives to ensure business success
● Handled all employee process and development which involved initial recruitment, onboarding, making sure employee was provided a warm welcome to be set up in office and at home with all training and HR set up. Provided coaching on employee issues and worked with coaching memos to address problems for proper procedures. Processed employee reviews and worked with HR to provide a compensation package for new hires.Collaborated with several teams to make sure all employees needs were address on 2
an urgent basis, such as IT, software training, phone or issues regarding sick, holiday and vacation coverage.
December 2017 - August 2020
Chicago Title Company, Oxnard, CA - Title Operations Manager
● Established processes and procedures to Title Department and overall general operation for Ventura County branches
● Supervised title and customer service staff and planned office events and played an instrumental in reinforcing team building and moral
● Administrative support to County Manager, including compiling Daily Management Revenue reports, assisting with correspondence with customers and internal staff
● Managed collections, Accounts Receivable, Accounts Payable, maintaining marketing supplies for sales associates
● Lead project manager involved in digitizing a one hundred year old lot book plant (Lot books were original books of all California property which show the lot, tracts, maps and assessor parcel information manually generated and used for property searches) Worked to get valuable digitized product available to inhouse and outside customers
● Process claims and resolved title matters to avoid potential claims
● Process monthly title file audits and reconciled recording discrepancies on a monthly basis
● Proficient with use of Softpro, Smart view, Title Point, Data Tree,Microsoft Office and Excel
December 2006- December 2017
Chicago Title Company, Oxnard, CA - Administration Manager/Payoff Supervisor
● Process payoffs on Sub Escrow files for outside escrow companies and provided administrative support to the County Manager.
● Escrow Assistant on a heavy Commercial Escrow desk; opened escrow, figured estimated closing statement, close and balance and disburse escrow file. Order city report, HOA Package, evidence of insurance and NHD Reports. Reviewed preliminary title report and set up title documents for recording.
Education
California Polytechnic State University, San Luis Obispo, CA- B.A. Liberal Studies
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