Business Operations Transformation

Chad Ritchey... Leading Transformation ǀ Engaging Organizations ǀ Optimizing Performance

608-***-**** • **********@**.*** • www.linkedin.com/in/Chad-Ritchey Service-driven, inspirational, and authentic Business Operations Leader/Chief of Staff who partners with leadership to catalyze transformative change within their organizations, while inspiring and preparing people to achieve their highest level of performance. Hands-on organizational and human performance expert, fostering cultures of momentum, accountability, and collaboration that galvanizes team success. Business transformation leader who consistently drives innovative solutions that optimize the organization’s values. Recognized for:

Diverse Career of Servant Leadership. Accomplished, high-caliber, and versatile change enablement leader recognized for leading human capital strategy and driving mission-critical transformation initiatives for top global management consulting organizations. Served at IBM, Accenture, HCL Technologies, and PwC, in addition to leading projects as an Owner and Leadership Advisor for Connecting Relationships, LLC.

Business Operations Program Leadership. Selected by GM Nameplate to lead the implementation of a new ERP solution replacing an outdated 60+-year-old legacy system. Recruited to lead and synergize and mobilize various stakeholder groups (business, IT, solution consultants, and executive leadership) affected by the initiative.

Extensive and Eclectic Industry Experience. Served across a variety of industries throughout management consulting career, including Aerospace and Defense, Energy and Utilities, Commercial Products, Retail, Life Sciences, Government, Manufacturing, and Nonprofit. Clients have included The Boeing Company, Pacific Gas & Electric, Johnson Controls, Levi Strauss & Co., and Martin Marietta, among others. Solution-focused • Outcome-driven • Authentic • Empathetic • Inspirational

• Humble • Decisive • Principle-driven • Relationship-centered • Innovative • Committed to Service A Career of People and Business Operations Leadership CONNECTING RELATIONSHIPS, LLC 2018 – Present

FRACTIONAL BUSINESS OPERATIONS LEADER LEADERSHIP ADVISOR As an organizational and people performance expert, serving as a Chief of Staff providing executive leadership, Change Enablement, and Business Transformation expertise to a diverse range of client organizations seeking to optimize people- centered operations and business performance.

Martin Marietta: Directed major transformation effort for Finance – Shared Services organization at Martin Marietta on a joint program between Corporate Shared Services and nine regional locations across the US, Canada, and the Bahamas. Effort impacted ~3,000 stakeholders. (nine-month project).

GM Nameplate/Boyd Corporation: Led major ERP implementation at GM Nameplate, the largest business transformation initiative in the company’s 60-year history. Executed a complex mix of planning and implementation steps that successfully deployed a new system across three corporate sites in six months. Assisted executive team in integrating people, systems, and culture following company’s acquisition by Boyd Corporation (two-year project).

Yellow Wood Academy: Inspired a servant-driven culture that enabled high-performance and improved staff retention rates from 58% to 90% as Executive Director for Yellow Wood Academy, a nonprofit organization (six-month project Chad Ritchey Page 2

HCL TECHNOLOGIES 2012 – 2018

SENIOR MANAGER – BUSINESS TRANSFORMATION

Recruited to lead The Boeing Company’s first-ever SAP implementation for Boeing Commercial Airplanes’ Supply Chain Division. Contributed to the growth of HCL’s contract from $2M to $15M annually in year five. Served as people architect for HCL Program Director by supporting the entire team of 350 – 400 HCL consultants (domestic and overseas) working on the SAP project impacting ~3,000 Boeing employees. Led change readiness team including contract, Statement of Work, $3M in operating budget, staffing, and change requests.

Designed and launched overall change readiness strategy for the SAP implementation, a strategy still used by Boeing.

Rated as Distinguished performance by HCL Practice Director (top 1% of all consultants) in three consecutive rating cycles, the first consultant to achieve this accomplishment. IBM 2010 – 2012

MANAGER – BUSINESS TRANSFORMATION

Sought out by IBM to lead a business transformation effort (Oracle Implementation) for IBM’s client Duquesne Light, a 1,600- employee utility company. Led Change Management and Testing Teams to prepare client for implementation of new solution, as well as ongoing support. Included oversight of Customer Care and Billing (CC&B) testing and business transformation IBM resources on the team. Managed a $12M operating budget. Conducted all program staffing and contract negotiations.

Designed and launched organizational transformation and change management strategy still in use today by the Duquesne Light Company.

Recognized in the top 10% of all IBM consultants in the Communications Sector for two consecutive years. PricewaterhouseCoopers (PwC) 2010

MANAGER – PEOPLE AND CHANGE

Recruited by PwC to lead implementation of Salesforce into Heidrick & Struggles’ ERP platform (SAP), a $2M contract. Led change management team in restructuring operations across 50+ global locations. Served as an SME in leadership development, communications, stakeholder engagement, and training. ACCENTURE 2005 – 2009

MANAGER – TALENT AND HUMAN PERFORMANCE

Recruited into this division of Accenture for expertise in optimizing business and human capital performance. Directed and mentored change management teams in delivering enterprise-wide human capital solutions as the Transformation Change Lead in each project. Advised senior-level client leaders on how to generate buy-in and deliver sustainable innovation and change. Managed $25M operating budget for this top-tier management consulting firm. CONNECTING RELATIONSHIPS, LLC 2001 – 2005

FRACTIONAL BUSINESS OPERATIONS LEADER LEADERSHIP ADVISOR As an organizational and people performance expert, serving as a Chief of Staff providing executive leadership, Change Enablement, and Business Transformation expertise to a diverse range of client organizations seeking to optimize people- centered operations and business performance.

• Clients included federal and state governments, agencies, and offices. Negotiated service contracts and built business from scratch into a successful consulting business. Education

BA, Sociology and Communication (Double Major), University of Wisconsin-Whitewater Student Leadership Roles (elected by peers for two consecutive terms) President – Residence Hall Federation, Inc.

Director – Great Lakes Region of College and University Residence Halls (WI, MI, IL, IN, and Ontario, Canada)

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