Administrative Assistant It Support

Blake Washington

Administrative Assistant

Baltimore, MD 21201

********@*****.***

+1-443-***-****

Administrative professional with over 8 years of demonstrated expertise in providing comprehensive support to executive-level management and facilitating efficient office operations. Seeking to leverage extensive experience and strong administrative skills to contribute to the success of a dynamic organization.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Administrative Assistant II

MDOT SHA - Baltimore, MD

November 2023 to Present

• Provide comprehensive secretarial and administrative support to an administrative official, ensuring smooth departmental operations.

• Summarize complex data into concise formats and prepare correspondence, technical reports, and confidential documents with accuracy and efficiency.

• Manage general departmental management details, relieving the supervisor of operational tasks to enhance productivity.

• Supervise and guide lower-level support staff, ensuring adherence to organizational standards and fostering a collaborative work environment.

Waitress/Hostess

Thompson Hospitality - Baltimore, MD

April 2023 to November 2023

• Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins etc..

• Adhere to sanitation, safety and alcohol beverage control policies.

• Transmit orders and identifying guests special dietary needs/ requests.

• Manage cleanliness and organization of the cashier station, to streamline service.

• Trained and mentored 5 waiters, providing guidance and support for seamless onboarding. Optician

Eyes on the Plaza - Baltimore, MD

September 2018 to April 2023

• Interpret prescription information provided by optometrist to determine appropriate lens options and coatings.

• Educate customers about different types of lenses, coatings, and frames, as well as their benefits and features.

• Process orders and maintain accurate records of customer transactions, including prescription information, payments, and insurance claims.

Fed. Mail Carrier

USPS - Baltimore, MD

August 2016 to September 2018

• Developed and maintained a tracking system for incoming and outgoing mail, ensuring timely delivery.

• Processed incoming and outgoing mail with accuracy and speed, resulting in a 87% reduction in errors for the route.

• Managed the daily mail, sorting, distributing and processing outgoing mail. Education

Certification in Technology

NPower - Baltimore, MD

February 2023 to June 2023

High school diploma

Harbor City High School - Baltimore, MD

September 2011 to May 2015

Skills

• Network Security

• Network Monitoring

• System Security

• Data Analytics

• Patient Services

• Linux

• Microsoft Excel (7 years)

• Operating Systems

• Microsoft Windows

• Epic (4 years)

• DNS

Certifications and Licenses

Google IT Support

May 2023 to Present

Those who earn the Google IT Support Professional Certificate have completed five-courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for entry-level roles in IT support. They are competent in foundational skills, including troubleshooting and customer service, networking.

operating systems, system administration, and security. Driver's License

May 2019 to March 2026

Contact this candidate