Customer Service Office Manager

QUANASIA STRONG

Brooklyn, NY ***** 917-***-**** *********@*****.***

SUMMARY

OBJECTIVE: To obtain an advancement opportunity where I can utilize my skills, experience and passion while developing myself professionally. Dedicated and meticulous Office Manager with over 6 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within. SKILLS

EXPERIENCE

• Customer Service

• Universal Attitude

• Administrative Management

• CPR certified

• Leadership skills

• Access

• Organizing

• Microsoft Excel

• Data Entry Software

• Microsoft PowerPoint

• Microsoft Office

• Microsoft Outlook

• Monitoring

• Management of Personnel

Resources

• Time Management

• Learning Strategies

• Instructing

• Adobe Systems Adobe Acrobat

03/2018 to 06/2018 Office Lead Administrator

Atrium Staffing; H5G Casino Company New York, NY

• Maintain office services by organizing office operations and procedures.

• Various office administrative support duties as in answering the phones and forwarding calls to needed extinctions.

• Performed small duties as in accountant regarding companies petty cash.

• Responsible for directing and coordinating office projects and related activities.

• Responsible for setting up new employees in the system and also responsible for giving building and floor access.

• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

02/2014 to 01/2017 Direct Support Professional

PSCH Inc New York, NY

• Maintain professional relationships with clients and client confidentiality.

• Update and inform clients of facility charges through individual and group meetings.

• Conducted resident bed checks every evening.

• Monitor client behavior and report client changes in behavior or personal care to higher staff.

• Supported and encouraged psychiatric patients to promote health and EDUCATION AND TRAINING

PERSONAL INFORMATION

SUMMARY:, Versatile professional who is skilled at adapting to new environments, promoting strong team dynamics, advancing quality customer service, and supporting operational excellence.

09/2009 to 11/2010 Administrative Assistant

Madame Don's Beauty East Stroudsburg, PA

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer's edge and all other aspects of customer service.

• Assist in completing price changes within the department. Any other tasks as assigned from maintaining solid product knowledge to time.

• Resolve any situation in a very sincere matter without management.

• Developed administrative processes to achieve organizational objectives and improve office efficiency.

• Maintained inventory in administrative building supply closet to prevent shortages of supplies.

05/2005 to 09/2005 Youth Camp Counselor, Team Leader Children's Aid Society New York, NY

• Responsible for promoting a positive healthy environment and knowing the location of their campers from arrival to departure.

• Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.

• Developed open and professional relationships with team members, enabling more effective issue resolution.

2011 High School Diploma

East Stroudsburg High School East Stroudsburg, PA Some College (No Degree): Nursing

Falcon Institute Of Health And Science Bethlehem, PA

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