Systems Engineer Incident Management

PAUL BRICKNER

CARMEL, IN ***** 513-***-**** ************@*****.***

PROFESSIONAL SUMMARY

A seasoned Systems Engineer with over 20 years of experience with dedication to delivering cutting-edge solutions to clients.

Over 4 years of experience as an SRE in delivering expertise in Incident Management solutions to application tiers and other technical teams in the enterprise.

Provide strategic direction to engineering teams to develop and execute value-added technical solutions to refine monitoring and reduce false positives. Creating automated solutions to reduce daily toil for our team and our customers.

SKILLS

Incident Management

Splunk, AppD, SCOM

Python, PowerShell Scripting

Azure

Windows Server

Server configuration

Application testing

Client service and support

Application stacks

Troubleshooting performance issues

Infrastructure development

Automation

Infrastructure buildout

Linux

WORK HISTORY

JANUARY 2020 – PRESENT

Senior Systems Engineer/ SRE Salesforce Indianapolis, IN

Experience:

Incident Management in a fast paced highly evolving software company with multiple application tiers in running across Windows web servers with backend SQL databases, Linux web and application servers with backend databases running in Oracle, Cassandra, and Exadata systems.

Monitoring multiple applications and troubleshooting performance issues using Splunk, AppD, Scom, Nagios and other in-house monitoring tools.

Creating SQL scripts to modify table data, updates and deletes.

Automating daily toil using Python and Powershell.

IIS management and application tuning, performance monitoring and troubleshooting

Assisted development teams with deployment and CI/CD processes using Jenkins

Certifications: Exams passed for Azure: AZ-900, DP-900, AI-900 and AZ-104

SEPTEMBER 2007- JANUARY 2020

Information Technology Engineer The Kroger Co. Cincinnati, Ohio

Experience:

• 20+ years of enterprise level system administration, infrastructure design, HA technologies, performance troubleshooting and resolve.

• 20+ years working experience in the IT support environment. This includes change management, project management, full documentation, process improvement, and supporting application owners and other IT staff. Disaster recovery solutions and testing, day to day management and support of a 5000+ Windows Server environment.

Senior level experience with administration and support of the following technologies:

• VMWare 4.x/5.x/6.x administration, architecture, engineering and design

• Core Windows Server 2008/2012/2016/2019

• Active Directory - User Account/Group/OU Mgmt; AD Replication; AD Trust; Group Policy Mgmt, Forest and domain upgrades

• Windows Clustering technologies specifically SQL server clusters, design, administration and DR

• Windows PowerShell and other scripting experience

• VMware VSphere 6.5 and later

• Security - Windows server hardening; AD Security best practices

• File & Print - DFS; NTFS permissions; Windows Print server

• Hyper-V and converged networks

• Experience in an environment with a high level of focus on disaster recovery and business continuity

• Led and managed Windows 2003 migration to 2008 and 2012, currently leading and managing Windows 2008 migration to 2012, 2016, 2019

Experience with the following technologies or concepts:

• VSAN

• Microsoft Azure administration

• SAN technologies, boot from SAN, HBA configuration

• SQL Server DBA install, configure, Always On, replication, backup

EDUCATION

1991

Associate of Science: Chemical Engineering

University of Cincinnati Blue Ash College, Cincinnati, OH

2024

Bachelor of Science: Cybersecurity and Information Assurance

Western Governors University

CERTIFICATIONS: ISC2 Certified in Cybersecurity, Comptia Cloud+, Comptia A+, Comptia Network+, Comptia Security+, Project+, LPI Linux Essentials, PCEP Python, Azure AI Fundamentals, Azure Data Fundamentals, Azure Fundamentals, Azure Administrator Associate, AWS Certified Cloud Practitioner, ITIL 4

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