Customer Service Representative
Resume:
Ebony Kelley
Oxon Hill, MD *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Home Health Aide (HHA)
United Community Supports of Maryland
November 2023 to Present
Go to clients home and engage with them. Lifting from wheelchair to bed, bathe, cook/feed, dress and be there companion.
Daycare Provider
Ebbie's Kiddie Care - Oxon Hill-Glassmanor, MD
March 2016 to Present
Teach learning activities of all subjects to school age children. Plan indoor/outdoor activities
Keep all children safe and in a healthy environment Prepare/provide daily meals and snacks
Making sure that all children in my care just have fun! Customer service Intro agent
SPERION STAFFING
May 2023 to September 2023
Intro agent for United Healthcare. Introduce members to pain, pharmacy agents to conduct assessments. Making sure all accounts are verified before handling any calls. Customer Service Representative
Alorica (College Board) - Remote
November 2022 to February 2023
Manage customer accounts
Access accounts and provide information asked or needed Take payments over phone
Given proper information by reading verbal scripting Dealing with students, parents and counselors daily Customer Service Representative
Continuum Global Solutions - Oxon Hill, MD
January 2022 to March 2022
Take customer calls remotely
Handle customer mobile or home-based issues
Solved major issues over the phone
Conducted proper etiquette when taking calls
Reported any major problems to my supervisor when needed Cashier/Sales Associate
Sally's Beauty Suppy - Oxon Hill, MD
October 2021 to December 2021
Cashier
Restock and organizing products on shelves
Greet customers
Keep store clean and tidy
Cashier/Floral Department
Safeway - Falls Church, VA
January 2013 to September 2014
• Handled money and groceries
• Bagged groceries
• Stocked shelves
• Maintained a clean floral department
• Made floral arrangements
• Took orders for special occasions
• Handled balloons
Extended Day Aide
Arlington County Public Schools - Arlington, VA
November 2001 to June 2011
• Supervised children ages 4-9
• Planned and conducted games and arts and crafts activities
• Assisted children with homework
• Provided assistance to new staff regarding duties
• Participated in staff meetings and training
Hostess and Server
T.G.I. Fridays - Alexandria, VA
May 1999 to November 2001
• Greeted and seated customers
• Took food orders and served meals
• Assured that station was clean and ready for next customers
• Served for large private parties
• Answered phones and made reservations
• Trained new employees
Education
Associate in Human
Fortis College
June 2016 to November 2017
Diploma
Yorktown High School - Arlington, VA
September 1997 to June 2001
Skills
• Customer Service
• Food Service
• Food Prep
• Team Member
• Floral Design
• Childcare
• Nannying
• Toddler Care
• Babysitting
• Teaching
• Caregiving
• Cleaning Experience
• Meal Preparation
• Organizational Skills
• Autism Experience
• Cashiering
• Infant Care
• Early Childhood Education
• Senior Care
• Home Care
• Cooking
• Special Needs
• Serving Experience
• Customer support
• Typing
• Quality control
• Human resources
• Windows
• Sales
• Debits & credits
• Live chat
• Direct sales
• Data Entry
• Mac OS
• Microsoft Excel
• Technical Support
• Cold calling
• Hospitality
• Analysis skills
• Help Desk
• Microsoft Powerpoint
• Experience with Children
• Special Education
• Tutoring
• B2B
• Communication skills
• Conflict management
• Office experience
• Microsoft Office
• Time management
• Active Directory
• Call center (5 years)
• Microsoft Outlook
• Account management
• Computer networking
• Microsoft Windows Server
• System administration
• B2B sales
• Catering
• Salesforce
• Collections
• VPN
• Medical sales
• Inbound/Outbound calls
• ATS
• Workday
• HIPAA
• Medical Healthcare
• Administration
• Administration
• Home health (2 years)
• Behavioral health
• Customer service
• Medical terminology
• Windows
• Computer skills
• Medical office experience
• Front desk
• Communication skills
• Organizational skills
• Data collection
• Zendesk
• Salesforce
• Outbound sales
• Recruiting
• Microsoft Excel
• Microsoft Office
• EMR systems
• Office experience
• Call center
• Experience with children
• Caregiving
• ICD-10
• Time management
• Working with people with developmental disabilities
• Working with people with disabilities
• Working with people with autism
• Negotiation
• Data entry
• Early childhood education
• Childcare
• EHR systems
• Medical records
• Tax experience
• Sales
• Clerical experience
• Typing
• Office management
• Debits & credits
• Cash handling
• Microsoft Word
• Microsoft Outlook
• Administrative experience
• Google Docs
• Google Suite
• Technical support
• Human resources
• Help desk
• Microsoft Powerpoint
• Live chat
• Cold calling
• IT support
• Telecommunication
• B2B sales
• Direct sales
• CMMS
• Retail sales
• Outside sales
• Leadership
• Mobile devices
• CRM software
• Writing skills
• Computer literacy
• QuickBooks
• Marketing
• Phone etiquette
• Multi-line phone systems
• Home & community care
• Patient care
• Home care
• Medication administration
• Hospitality
• Serving
• Food handling
• Restaurant experience
• Teaching
• Outdoor work
• Database management
• Word processing
• Supervising experience
• Lesson planning
• Special education
• Preschool experience
• POS
• Upselling
• Inside sales
• Meal preparation
• Filing
• Food service
• Outbound calling
• English
• Basic math
• Cash register
• Jira
• Mac OS
• Guest services
• Computer networking
• Scripting
• Microsoft Access
• SharePoint
• VPN
• Toddler care
• Cooking
• Primary care
• Dispatching
• Operating systems
• Customer support
• Adobe Acrobat
• EDI
Certifications and Licenses
CPR Certification
RBT Certification
First Aid Certification
Food Handler Certification
Contact this candidate