Customer Service Representative

SHANEQUA LEWIS

Jacksonville, Florida **********@*****.*** 678-***-****

SKILLS:

-Organized and efficient -Attention to detail

-Customer Service-Oriented -Skilled problem solver

-Quick Learner & Leadership skills - Motivated team player

-Strong interpersonal skills -Advanced: Excel, Microsoft, PowerPoint

-Easily Adaptable, Punctual, Dependable -Experienced in Salesforce & Zendesk Application

-Outstanding communication: Listening, Verbal, & written (Type 40 wpm)

EXPERIENCE:

Conduent Work From Home

Technical Trainer/Customer Service Representative 2/2019 to 4/2022

Organized and edited training manuals, multimedia visual aids, and other educational materials.

Proctored tests & ensured quality assurance.

Assisted with diagnostics & Troubleshooting.

Trained new hires to perform cross-training exercises with experienced workers.

Achieved 80% or higher on class evaluations.

When needed assisted customers by providing tech support.

Live Ops Work From Home

Customer Service Representative 1/2016 to 1/2019

Assisted customers with purchases.

Maintained composure and patience in the face of difficult customer situations.

Researched issues on various computer systems and databases to resolve complaints, answered inquiries, and outlined solutions.

Used Salesforce daily in production environment.

Maintained a high survey rating from customers on a consistent basis.

Worked well with management and Tier 2.

Growth Development Systems Buford, GA

Office Manager 1/2009 to 3/2013

Handled complex service orders and scheduled diagnostic visits.

Compiled statistics on work volume, customer service request, and complaints.

Managed call flow and communicated with end users for hardware/software issues.

Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.

Prioritized and organized tasks to effectively accomplish service goals.

Created agendas, meeting notes, and other documents to enhance collaboration.

EDUCATION

Florida State College of Jacksonville Jacksonville, FL

Bachelor of Science in Communication 11/2019-Present

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