Administrative Assistant Customer Service
Resume:
Penny Fletcher
Middletown, OH *****
********@*******.***
Many years of experience planning and supporting administrative functions to meet the company needs. Combine dynamic organizational and communication skills along with the ability to work independently, multi- tasking, handling operational duties and navigating scheduling duties. The previous job assignments were in medical facilities and various Fortune 500 companies assisting the administrative staff with special projects and daily routine duties. Authorized to work in the US for any employer
Work Experience
Tax Associate (Seasonal)
Intuit - Cincinnati, OH
January 2021 to April 2023
• Received incoming calls from tax customers for tax advice
• Helped and prepared income tax returns for customers
• Helped customers as a technical support advisor
• Worked as a Team Member with Tax Lawyers, CPA's and Team Leads to assist customers needing more professional advice Administrative Assistant
PK Management - Cincinnati, OH
May 2021 to August 2022
Answering incoming calls from perspective tenants regarding vacancies. Speaking to residents regarding work order request for their units. Assisting residents with paperwork and documents for Annual Housing Recertifications. Assisting Property Manager with projects and finalizing all HUD paperwork. State of Ohio Notary.
Independent Lister/Person Interviewer (Temporary)
U.S. Census Bureau - Cincinnati, OH
January 2020 to November 2020
• Verifying addresses in neighborhoods for the Census Reporting
• Visiting selected addresses for follow up Census Reporting
• Customer service, census paperwork delivered and familiarity with surrounding neighborhoods Tax Professional
Jackson Hewitt Tax Service - Cincinnati, OH
December 2015 to April 2020
Preparing Federal and State tax returns for customers, handling incoming calls regarding tax questions.
• Researching tax inquiries and problems
• Printing tax returns
• Weekly updates of tax software
Administrative Assistant
Office Team - Cincinnati, OH
June 2017 to December 2019
Office Administrative duties: (Various temporary assignments)
• Answering incoming calls and assisting staff members
• Filing, miscellaneous typing duties, proof-reading data for payroll/preparing council minutes
• Helping customers/contractors by preparing work permits issued by the City of Loveland. Medical Representative (MR)
Mercy Hospital and Medical Center - Fairfield, OH
August 2014 to December 2017
Hospital Operator and Medical Registar duties:
Answering incoming calls from patients and medical staff Calling Medical staff for emergency surgeries
Registering patients for clinics and tests in various hospital departments Verifying patients insurance coverage
Received EPIC training while employed as a Medical Registar Education
Associates of Applied Business in Business Technology Miami University - Middletown, OH
January 2018 to May 2023
Associates of Applied Business in Business Management Cincinnati State - Cincinnati, OH
August 2012 to May 2015
Diploma in Medical Billing
Lincoln College - Cincinnati, OH
April 2004 to May 2005
Skills
• Tax Professional (10+ years)
• Administrative Assistant (10+ years)
• Customer Service (10+ years)
• Receptionist (10+ years)
• Tax Experience (10+ years)
• Epic (2 years)
• Accounts Receivable (2 years)
• Insurance Verification (2 years)
• Team Work (10+ years)
• Flexibility (10+ years)
• Reliability (10+ years)
• Windows (10+ years)
• Typing (10+ years)
• Medical Records (2 years)
• Medical Scheduling (2 years)
• Property Management
• Medical Coding
• Medical Billing
• Accounts Payable (2 years)
• Cash handling (10+ years)
• Home health (7 years)
• Medical Office Experience
Certifications and Licenses
CPR Certification
October 2022 to October 2025
I have previously worked as an Home Health Aide from 2005 until 2012.
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