Catering Executive

Keely O'Brien (She/Her)

PROFILE

• Bilingual (EN/FR) and SmartServe certified

• Outgoing, hard-working, and detail-oriented with many years of experience in Front of House restaurant settings and events

• Worked in various restaurant settings, from pubs to bars to fine-dining, and a variety of corporate and private events

• Reliable and hard working colleague, driven to be a leader, and a fast and enthusiastic learner who is eager to continue to learn and develop professionally

• Well-developed critical thinking skills and work calmly and efficiently in a fast-paced environment while putting guests first, providing attentive, personal, and anticipatory service, addressing their concerns, and ensuring that they leave the venue excited to return

• Excellent writing skills developed throughout the course of pursuing my degree, and am very familiar with Microsoft, Google, and Apple office softwares, and many popular social media platforms

• Graduating from the University of Ottawa in December 2023

• Aim is to find a long-term career in the hospitality industry, and bring my customer service skills along with me to ensure that guests have an experience they will never forget EXPERIENCE

Catering Executive

Old Mill Toronto; Toronto, ON November 2023-Present

• Responding to general inquiries about the venue and catering packages; specifically, for social events and weddings

• Contacting hot leads and making sales presentations and negotiations

• Drafting contracts for event bookings

• Event coordinating: Finalizing events and drafting banquet event orders

• Top revenue generator for 3 months in a row

• Top closing rate; exceeding industry average

Seasonal Server

Rundle Bar at the Fairmont Banff Springs; Banff, AB May 2023-August 2023

• World-renowned hotel bar with a high turnover which seats over 250 guests

• Regional Top 10 Honouree by Tales of the Cocktails 2023

• Helped execute a handful of private events including fundraisers, conferences, and business functions

• Problem solving in a very high-paced environment

• Ensuring guest satisfaction not just with the bar itself but with the Fairmont brand as a whole Server

Mezzanotte Bistro Italiano; Ottawa, ON April 2022-April2023 44 Princeton Road, Toronto, ON, M8X 2E4

*************@*****.*** 647-***-****

• Italian fine-dining restaurant in the heart of Downtown Ottawa which seats over 150 guests

• Oversaw and was successful in training new colleagues in service steps and product knowledge to ensure their success in the new role

• Played a key role in the execution of dozens of successful events including receptions, birthday parties, proposals, and banquets.

Server

Marzitelli’s; Ottawa, ON September 2021-April 2022

• Upscale Italian restaurant and live jazz bar/live music lounge in Downtown Ottawa which seats over 150 guests

• Employed during the opening months of the business and contributed to growing clientele and revenue

• Managing the flow of guest traffic on the floor

• Responsible for the enforcement of province-wide vaccine passport policies, an de-escalating situations with guests who were frustrated with this law Campaign Assistant

Liberal Party of Canada; Toronto/Ottawa, ON October 2019

• Using autodialer software to make over 150 cold calls per day

• Making use of a Customer Relations Management-style software to connect with and identify supporting, undecided, and hostile voters

• De-escalating situations with hostile individuals

• Engaging in door-to-door campaigning and promoting and educating voters on the Party’s platform

• Working with 4 candidates across Ontario; all of whom got elected. Summer Intern

Liberal Party of Canada; Toronto/Ottawa, ON May 2019-October 2019

• Working as an administrative assistant for the Member of Parliament for Etobicoke-Lakeshore

• Successfully completing a large-scale database of relevant office contacts

• Facilitated productive and insightful discussions with the Consistency Youth Council

• Assisting in cases related to immigration, housing, and safety

• Played a large role in community outreach including helping organize a local awards ceremony and connecting with and promoting local small businesses Seasonal Boutique Associate

Aritzia; Ottawa, ON October 2018-January 2019

• Achieving a quota of selling $400/hour while providing exceptional customer service

• Detailed product knowledge

• Focus on personalized service through getting to know the customer, their needs, and their budget, and assisting them from beginning to end of their retail experience Other Experience:

Host, Bier Markt; Ottawa, ON — June 2020-October 2021 Host, Crooked Cue Etobicoke; Toronto, ON — June 2017-September 2018 Barista, Second Cup Coffee Co.; Toronto, ON — January 2016-June 2017 EDUCATION

University of Ottawa; Ottawa, ON September 2018-December 2023

• Bachelor of Arts in Interdisciplinary Studies with a primary focus in History Blyth Academy Yorkville; Toronto, ON Graduated April 2018

• Placed on the Academic Honour Roll; received early acceptance to the University of Ottawa in December 2017.

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