Lead Health Facility Maintenance Tech, Site Lead Supervisor Property M

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STEPHAN SMITH

***************@*****.*** 951-***-**** Norco, CA 92860

Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With a infectious enthusiastic work attitude.

Systems Optimization

Quality Assurance

Operations Management

Team Development

Project Management

Personnel Management

Contract Development

OSHA Compliance

Partnership Development

Quality Control

Financial Leadership

Customer Service

Cost Management

Interpersonal Skills

Good Judgment

Vendor Sourcing

Cross-functional team leadership

Community Outreach

Decision-Making

Problem-Solving

Public Speaking

Critical Thinking

Sales and Marketing

The Jream Foundation Los Angeles, CA

Program Manager

06/2023 - Current

Developed scorecards that tracked performance metrics related to customer satisfaction levels.

Developed project plans, identified risks, set objectives and monitored progress towards completion.

Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms. Created presentations outlining proposed solutions for addressing challenges encountered during program execution.

Collaborated with teams across departments to develop effective strategies for executing programs.

Exotic Rotations Luxury Transportation

Los Angeles, CA

Customer Service Executive

06/2021 - Current

Communicated effectively with team members to ensure timely response times for customers.

Assisted with customer inquiries related to product information, reservation status, billing issues and more.

Generated ideas for improving workflows across the organization's various teams.

Created directive and policies for employee conduct and relationship with upper administration.

Monitored customer feedback regularly to identify areas for improvement in services offered.

Summary

Skills

Experience

Smitty's Property Maintenance Solutions

Los Angeles, CA

Lead Maintenance Technician

08/2020 - 04/2024

Maintained accurate records of all performed maintenance activities. Conducted regular inspections of building facilities to identify potential issues or hazards.

Developed plans for periodic check-ups on machines and equipment. Trained staff on proper use of tools and equipment related to maintenance work.

Responded promptly to emergency repair requests from clients. Performed scheduled cleaning duties in accordance with safety protocols. Installed new fixtures, appliances, and machinery as needed. Assisted in troubleshooting complex problems within mechanical systems. The Actors' Gang Culver City, CA

Alumni Teaching Artist

04/2020 - 11/2023

Instructed students on the therapeutic/rehabilitation benefits of 14th Century Theatre acting.

Adapted existing curriculum materials and created new ones when necessary based on student needs.

Traveled via car and/or plane on a regular status to teach. Worked closely with Program Director and fellow Alumni Teaching Artist as well as professional motion picture and theater actors. Coastline Community College Fountain Valley, CA

Associate of Science in Business

08/2019

Imperial Valley College Imperial, CA

Associate of Arts in Psychology

05/2019

NCCER

National Certification in Construction Technology & Research 09/2017

Los Angeles Computer Science Academy Los Angeles, CA High School Diploma

11/1999

Education and Training

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