Data Entry Desktop Support
Resume:
DELSA CASTRO
West New York, NJ ***** 551-***-**** ***********@*****.***
SUMMARY
Strategic, diligent, and client-focused Administrative Professional dedicated to discovering and catering to customer needs and delivering effective solutions to problems. Possesses excellent time management skills combined with knowledge of Business Administration, back-office functions, and consumer goods industries. Demonstrates solid multi-tasking capabilities and ability to operate successfully in various supporting roles. Exhibits strong follow-through with a team oriented attitude, and a commitment to achieving project goals. KEY SKILLS QUALIFICATIONS
Customer Billing Claims Coding Resolute Collaborator Flexible Initiative-Taker Resourceful Meeting Planning Data Entry Desktop Support Purchasing Microsoft Office (Word, Excel, PowerPoint, Outlook) Exceedra, SAP, SPS, & NetSuite Oracle & SharePoint Knowledge Smart Sheet IRI, Nielsen AMPS Planning & Payment Pivot Tables PROFESSIONAL EXPERIENCE
Acosta Sales & Marketing Remote, FL & NC
Claims Resolutions Analyst 3/2023 – 10/2023
Customer Service Order Analyst 8/2022 – 2/2023
Managed order exceptions daily to resolve failures for items, price, or allowances.
Provided prompt and thorough communications with clients and customers.
Communicated with management advising of any critical issues or opportunities.
Participated in recurring client/customer calls, and supplied feedback and insight; provided reporting on orders when necessary.
Advantage Solutions Remote & In-Office, Englewood Cliffs, NJ Deductions Analyst 10/2017 – 6/2022
Assisted in clearing a record number of order errors for the client during first month managing workload.
Cleared deductions and uploaded into E-doc; retrieved invoices from Wakefern portal.
Recovered invoices from AMPS payment and memo to correct correspondence.
Created reports and searched for backup; developed and worked with contracts; solved arising problems. CA Fortune East Region Montvale, NJ
Business Support Specialist 11/2014 – 9/2017
Used SV Harbor to set new items, run reports, initiate price changes, and maintain files.
Pulled weekly circulars to ensure new items ran for customers. Eastern Sales and Marketing – ESM-Ferolie Montvale, NJ Funds and Natural Administrator 10/2009 – 11/2014
Maintained files/documents, such as pricelists, promo calendars, and retail guidelines; created forms like edlps, ad programs and product introductions.
Set-up new item forms, annual promo submissions, and maintain price changes.
Developed monthly focus books, turnover forms, and case stacks for retail reps; provided monthly updates with advertisement notice, specials and new product bulletin.
Conducted open audits with invoices and photos; entered promotions.
Successfully planned and executed corporate meetings, lunches, and unique events for groups of 50 employees. Page 2 of 2
Tree of Life North Bergen, NJ
Advertising and Purchasing Assistant of Director 11/1989 – 10/2007
Accrued revenue based on ads for distribution catalogs sent to clients for purchase.
Negotiated or renegotiated contracts with suppliers, vendors, and representatives.
Set up new items for customers and processed purchase orders; explained to customers specific types of advertising to help most effectively promote products or services.
Drew up contracts for advertising work and collected payments due; created bi-annual advertising budgets.
Planned and executed all aspects of a major office headquarter move.
Increased office organization by developing more efficient filing systems and customer database protocols. EDUCATION
Hudson County Community College West New York, NJ
Courses Completed in Communications & Language Skills First of School Secretarial Union City, NJ
Secretarial Certificate
Memorial High School West New York, NJ
High School Diploma
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