Quality Assurance Software Testing

Ajitha Bogolu

******.******@*****.*** 317-***-**** LinkedIn

Software Testing Professional with over 10 years of experience in quality assurance and software testing. An accomplished and result-driven professional able to direct and improve quality programs, thereby ensuring effective & efficient project delivery.

Summary:

10+ years of experience in Quality Assurance and software testing. Experienced in SDLC (Software Development life cycle) systems.

Experienced in User Interface (UI) and API testing.

Expert in Health insurance claims and Pharmacy Benefit management systems.

Conducted testing and identified defects for X12 transactions like 837, 834, 835, 270/271, and 276/277 ensuring compliance with healthcare EDI standards and accurate data exchange.

Performed data validations, executed SQL queries, and conducted ETL (Extract, Transform, Load) testing to generate reports.

Experienced in Waterfall, and Agile (scrum) methodologies.

Developed and executed comprehensive test plans and test cases for PBM system enhancements, and Medicare claims including X12 transactions and API testing.

Walkthrough sessions with technical and business teams to understand the requirements, assess the impact, and derive subsequent test coverage.

Conducted functional, integration, regression, unit, sanity, smoke, system, and performance testing to identify defects and ensure system stability.

Collaborated closely with developers and business analysts to clarify requirements, resolve issues, and enhance project efficiency.

Test case management, Bug tracking, and reporting using JIRA, Zephyr, ALM Quality Center, and experience with Bug life cycle systems.

Experienced in testing Client-server and Web-Based Applications, Front-end and back-end tests.

Expertise in back-end testing using SQL on Oracle by validating claim information in claim tables.

Knowledge in Issue analysis using Logs, SQL queries, and data feeds inbound and Outbound files.

Team management, planning, process adherence, and work distribution.

Engaged proactively in retrospective sessions and contributed to process improvement initiatives focused on refining deployment processes and elevating software quality control methodologies.

UAT alignment, clarifications, defect analysis, and status calls.

Mentored junior testers in testing methodologies, healthcare domain knowledge, and best practices.

Professional Experience:

Senior Quality Analyst Engineer

UST HealthProof – Glen Allen, VA

BCBS and WellMed – May 2023 to Feb 2024

Led testing efforts for Claims applications, including functional, non-functional, end-to-end, regression, performance, usability, UAT, and security testing.

Collaborated with cross-functional teams to prioritize test cases for automation based on business impact, criticality, and coverage of key functionalities.

Implemented post-deployment testing workflows in Jenkins, including smoke tests, sanity tests, and end-to-end tests, to validate the integrity of the deployed software and detect any regression defects.

Collaborated with DevOps teams to optimize CI/CD pipelines, streamline deployment processes, and implement best practices for continuous testing and delivery.

Generated and validated different X12 Transactions like 837P/I, 270/ 271, 276/ 277, 834, and 835 ensuring compliance with healthcare EDI standards and accurate data exchange.

Developed and maintained test data sets to simulate various scenarios for X12 transactions.

Collaborated with business analysts and developers to understand requirements and design test cases for claims processing workflows.

Executed test scenarios to evaluate the user interfaces' functionality, accuracy, and usability, improving user experience and reducing errors.

Identified and documented defects in JIRA and facilitated defect resolution through effective communication with development teams.

Conducted root cause analysis for defects and collaborated closely with developers to facilitate timely defect resolution and prevent recurrence.

Developed and Executed test plans, and test cases using Zephyr squad ensuring comprehensive coverage of test scenarios.

Senior Quality Assurance Analyst

Cognizant – Hyderabad, India

Express Scripts Canada/ CIGNA – September 2015 to August 2022

Led a team of QA engineers in the planning, design, and execution of test strategies and test plans for multiple software projects, ensuring comprehensive test coverage and adherence to quality standards.

Collaborate closely with cross-functional teams, including product managers, developers, and business analysts, to define acceptance criteria, identify risks, and prioritize testing efforts.

Collaborated with project stakeholders to determine the appropriate timing and scope for test automation, considering project complexity, timelines, and resource availability.

Establish and maintain QA processes and standards, including defect management, test case management, and release management, to ensure consistency and efficiency across projects.

Mentored QA team members, guiding testing best practices, tools, and technologies.

Engaged in web service testing using SOAP UI, Postman, and Rest Assured for validation of Pharmacy adjudication through Restful API services, created test suites, added assertions, and automated test cases to ensure seamless functionality.

Conducted testing of Pharmacy, Dental, and EHC manual and EDI claims.

Served as a Business analyst specializing in the Pharmacy claims module, validated various adjudication scenarios, and furnished detailed requirements to support the development and QA team.

Developed SQL queries for backend testing, systematically validated, and performed comprehensive comparisons of claim tables across various environments, including comparisons between old and new code versions.

Conducted root cause analysis of defects and worked closely with the development team for timely resolution.

Maintained and updated test documentation, including test cases, plans, and matrices.

Validated Eligibility, Benefit, and Claim reports by verifying table data and data feeds inbound and Outbound files.

Utilize ALM, JIRA, and Confluence to track defects, document test cases, and communicate project status to stakeholders.

Quality Assurance Analyst

Cognizant – Chennai, India

Comcast – December 2013 to August 2015

Create and maintain Test cases and Test plans.

Executed manual test cases, identified requirement defects and defect tracking, and reported in Rally.

Creation and validation of customer data in Singl.eView tool.

Invoice generation and validation of customer data, and monthly billing details.

Worked in Agile methodology and participated in all phases of the software testing cycle - Requirement analysis, Test scenario Preparation, Test case Preparation, Test Execution, Defect management, and Closure activities.

Participated in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to drive collaboration and alignment across teams.

Education:

Bachelor of Technology in Electronics and Communication Engineering, JNTU Hyderabad – May 2013

Skills:

Domain Knowledge: Healthcare, Claims, Pharmacy Benefit Management

Version Control: Git, CI/ CD – Jenkins

Tools: Postman, SOAP UI (Rest web services), Microsoft Access DB, Core FTP, Putty, Informatica Power Centre, SSIS, PL/SQL developer, SQL Server Management Studio

Defect/ Test Management: HP Quality Center, JIRA, Zephyr

Database: Oracle, Microsoft SQL

Programming Languages: SQL

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