Information Systems Help Desk

AUSTIN DAVID

Norfolk, VA

224-***-****

**************@*****.***

INFORMATION SYSTEMS SUPPORT HELP DESK OPERATIONS Results-driven Information Systems Technician with an active Top Secret/SCI Security Clearance and proven experience providing network, operations, and help desk support. Skilled in information systems protocols and processes, risk assessment, and incident management derived from operating in fast-paced environments incorporating different sectors of information technology. Demonstrated track record of operating in collaboration with key stakeholders, industry professionals, and diverse teams to achieve objectives. Strong ability to communicate complex IT concepts and knowledge in simple terms, enhancing customers’ understanding and proficiency. Apply knowledge and expertise to provide rapid resolution and effective customer support.

• Customer Service

• Risk Management

• Technical Troubleshooting

• Team Leadership

• Information Assurance

• Training & Development

• Communications

• Intelligence Support

• Administrative Functions

PROFESSIONAL EXPERIENCE

United States Navy – Various Locations 2018 – 2024 Information Systems Technician

• Specialized in troubleshooting, maintenance, and operation of complex IT systems and equipment.

• Provided training and support to team members, increasing proficiency and knowledge of occupational tasks.

• Maintained 100% accountability of 79 pieces of sensitive equipment valued at $2M+ and coordinated issue with 15 different clients.

• Assisted operating complex systems and equipment with proper knowledge and delegated basic tasks to subordinates.

• Provided administrative, logistics, and intelligence support to clients. CERTIFICATIONS & TRAINING

CompTIA A+ Certification

Surface Information Systems Technician Course

TECHNICAL SKILLS

Microsoft Office (Word, Excel, Outlook, PowerPoint) VMWare Desktop Computers & Laptops Email Software Photocopiers Circuit Testing Devices

CLEARANCE

Top Secret/SCI Security Clearance Department of Defense, United States Navy SELECT AWARDS

National Defense Service Medal Humanitarian Service Medal Navy & Marine Corps Overseas Service Ribbon

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