Data Entry Customer Service

CYNTHIA JASSO

San Antonio TX

956-***-**** - *******.*******@*****.***

PROFESSIONAL SUMMARY

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

SKILLS :

CRM/Zendesk

Qfiniti

Interviewing

Dispatching

Freight Experience

Data entry

Microsoft Word (Excel, Word)

Payroll

Typing 45 wpm

Error detection

Data verification

Database Management

Work History:

07/2019 to Current FREIGHT ANALYST/Data Entry

Specialist Mesilla Valley Transportation –

Remote

Managed workflow scheduling, data entry, and accuracy verification for large data projects.

Entered numerical data into databases with speed and accuracy using 10-key pad. Corrected data entry errors to prevent later 1

issues such as duplication or data degradation.

Updated account information to maintain customer records. Answered customer telephone calls, email and live chat promptly to avoid on-hold wait times.

Monitored driver locations in field and solved discrepancies to keep team on-track.

Responded to high volume of phone and email requests to provide logistics

information.

12/2015 to 07/2019

Call Center Team

Lead

TUM Logistics – Remote

Generated reports detailing metrics such as call times and satisfaction ratings.

Responded to customer requests for products, services, and company information.

Handled advanced issues with calm, knowledgeable and professional approach.

Responded to team support questions quickly to maintain call center efficiency. Answered product and service questions, suggesting other offerings to attract potential customers. Created and maintained detailed database to develop promotional sales.

06/2011 to 04/2015 Administrative Assistant/Accounts Executive Source Logistics – Laredo, TX

Analyzed accounts for delinquencies and other ongoing issues. Leveraged industry trends and competitive analysis to improve customer relationship building.

Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.

Built strategic relationships with key account personnel. Reduced expenses by effectively negotiating contractor prices, terms, and service agreements.

Reached out to customers to offer range of services and products in order to drive sales growth.

Proposed product solutions to meet changing customer demands. Address customers' questions and concerns

Compare pick lists to actual product received

Create receipts for trailers received making sure each product has a lot code and expiration date

Create a UPS and various other shipping labels

Request shipping instructions per Consignee

2

Data entry

Bill customer for special projects done by warehouse staff Assist the Operations Manager to keep track of trips and appointments

Schedule meetings for both Operations Manager and Warehouse manage

Prepare expense reports

EDUCATION

Associate of Science: Communications

Laredo Community College - Laredo, TX

2002

United South High School - Laredo, TX

3

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