Technical Support Quality Assurance
Resume:
contact
********.*********@*****.***
Dublin, Ca 94568
WWW: Bold Profile
skills
junelane
yumang
Detail-oriented professional with hands-
on experience on the floor at Bloom
Energy and a proven track record of
leadership. Seeking a Shift Lead
Technical Support and/or Supervisory
position to leverage my technical
expertise, excellent problem-solving
skills, and team management abilities to
ensure seamless operation and
exceptional customer support in a
dynamic and fast-paced environment.
•
Demonstrated success in improving
production output and quality with a
focused and methodical approach. Well-
versed in contributing to major plant
changes, including equipment upgrades,
process changes, and retooling processes.
Diplomatic and motivational leader.
•
apr 2022 -
current
Stack Manufacturing Lead
Bloom Energy 44408 Pacific Commons Blvd.
Fremont, Ca 94538
sep 2021 -
dec 2021
PSE MAIL PROCESSING CLERK
USPS 1750 Lundy Ave. San Jose, Ca 95101
jun 2017 -
mar 2020
Third-Party Proposition Player
work history
Communicated job expectations and monitored
employees.
•
Completed production plans by scheduling and
assigning personnel to daily tasks.
•
Identified problems and implemented effective
solutions.
•
Reported tool, machinery and equipment issues to
maintenance personnel.
•
Kept work areas clean, organized, and safe to
promote efficiency and team safety.
•
Operated various machines used in production
processes.
•
Continuously checked products for quality assurance according to strict guidelines.
•
Performed quality checks on finish products to verify compliance specifications and assign appropriate
quality grades.
•
Used automated mail processing equipment to sort
and collate mail.
•
Loaded letters onto processing equipment, removed
non-processable letters and maintained continuous
sorting feed.
•
Weighed letters and packages and calculated costs
based on classification, weight, and destination.
•
Processed and organized incoming mail for
distribution to appropriate departments.
•
Labeled packages with clear, correct information to reduce mailing errors.
•
Material Handling
Quality Assurance
Standard Operating Procedures
Proficient
Maintaining Clean Work Areas
Assembly Line Supervision
Effective Working Relationships
Quality Control Duty Assignments
Safety Audit
Training and Development
Quality Inspections
Safety Requirements
Product Inspection
Blackstone Gaming, LLC. 1887 Matrix Blvd
San Jose, Ca 95110
sep 2010 -
mar 2011
Restaurant Server
Pancake House Inc. Blue Wave Macapagal
Pasay City Manila Philippines
Responded to inquiries by addressing player
questions about game operations, machine functions and payouts.
•
• Explained game instructions and rules to customers. Monitored customers and searched for violations of gaming regulations and casino policies.
•
Interacted with casino customers by answering
questions, addressing concerns and handling
escalations.
•
Took customer bets, paid out winnings and collected losing bets.
•
Skilled at working independently and collaboratively in a team environment.
•
Self-motivated, with a strong sense of personal
responsibility.
•
Proven ability to learn quickly and adapt to new
situations.
•
Worked well in a team setting, providing support and guidance.
•
• Worked effectively in fast-paced environments.
Promoted positive atmosphere and went above and
beyond to guarantee each customer received
exceptional food and service.
•
Kept server areas clean and stocked to increase
efficiency while working tables.
•
Used communication and problem-solving skills to
resolve customer complaints and promote long-term
loyalty.
•
Met, greeted, and encouraged feedback from
customers and used feedback to implement positive
changes within restaurant.
•
Greeted new customers, discussed specials, and took drink orders.
•
Bussed and reset tables to keep dining room and
work areas clean.
•
Stayed up-to-date on menu changes to help
customers make food choices.
•
Served food and beverages promptly with focused
attention to customer needs.
•
Set positive tone for entire dining experience as first point of contact for incoming guests.
•
Followed health and safety protocols crucial for
maintaining safe and sanitary environments for
customers and staff.
•
apr 2010 Bachelor of Science: Hotel and
Restaurant Management
Cavite State University Naic, Cavite
Philippines, Philippines
education
additional information
Maintained clean and organized dining areas to
uphold restaurant hygiene standards.
•
Resolved customer complaints promptly and
professionally to maintain positive reputation.
•
Explained menu items and suggested appropriate
options for food allergy concerns.
•
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat
business.
•
Shared knowledge of menu items and flavors,
enabling customers to make personal decisions based on taste and interest.
•
Displayed enthusiasm and promoted excellent
service to customers, successfully increasing
referrals, and walk-in business.
•
February 14 – 15, 2008 SEMINAR ON HUMAN RESOURCES
Puerto Azul Beach & Country Club (Ternate, Cavite) October 6, 2007 BAR TOUR AND FLAIRETENDING Aristocrat Restaurant
& Flair Gym September 14, 2007 SEMINAR ON ROOMS
DIVISION Century Park Hotel (Malate Manila) December 21, 2006 SEMINAR ON FOOD AND BEVERAGE OVERVIEW Napkin
Folding and Table Settings Traders Hotel Manila August 25, 2006
•
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