Human Resources Customer Service

Omobolanle Motunrayo Apelehin

*********S**, 081******** ***********@*****.***

Lagos, Nigeria

PROFILE SUMMARY

Tenacious, Motivated and Highly Skilled Services Professional offering experience Organizing and customer services. Self-motivation, education, diverse experience and loyal dedication have helped create a powerhouse of problem-solving skills, expertise in maximizing finances and other resources. Innovative customer service representative with strong leadership skills.

Expert in Microsoft office suite.

SKILLS

Strong verbal and written communication skills.

Strong network skills to develop deep rooted client relationships. Team player with strong management skills.

Multitasked and a great listener.

Advanced use of Microsoft suite.

Strong analytical and problem solving.

Solid business acumen and analysis.

Excellent training and presentation skills.

Business management skills

EDUCATION.

PROFESSIONAL QUALIFICATIONS CERTIFICATE

ALISON (2022)

Fundamental of Human Resources

Diploma in Administrative support

UDEMY

International and Strategic Human Resources 2022

Master course in Business Branding and Brand Management 2023 National Youth Service Certificate

Yaba College of Technology Higher National Diploma in Banking and Finance 2018 Universal School of Aviation Advance Diploma in Airline Ticketing and Reservation. 2016

Yaba College of Technology National Diploma in Banking & Finance. 2014 Aito Computer Training Institute

Data processing & Management Information Technology 2011 WORK EXPERIENCE.

2021-Date: Farewell Funeral Homes Limited Isolo, Lagos State. Customer Relation Officer

Provide prompt and courteous service both on the phone and in person Make contact with existing clients to ensure their satisfaction, network within the community to identify prospective customers and contribute to organizations marketing campaigns.

Demonstrate friendliness and proper phone etiquette with every customer Maintain a professional appearance and positive attitude in the work area. Be familiar with procedures for handling all aspects of customer complaints or disputes.

Receives and greets customers and visitors.

2019-2020: Kings Kids Science and Art. National Youth Service Corps (NYSC) 2017-2018: VQI Travel Services LTD LEKKI, LAGOS STATE. Reservation/Clients Service Executive.

Assisting and advising customers who may be choosing from a variety of travel options.

Making reservations for customers based on their various requirements and budgetary allowances.

Checking the availability of accommodation or transportation on the customers’ desired travel dates.

Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

processing payments and sending confirmation details to customers 2015-2017: Tope Babade & CO, Real Estate Consultant & Town Planners Lagos State. Admin Secretary and Real Estate Consultant.

• Assisting clients to make sound property-purchasing decisions.

• Analyzing market trends and demographics to identify the most sought-after and profitable areas.

• Consulting with clients to identify their needs, preferences, and financial concerns.

• Maintaining an extensive database of all properties for sale.

• Developing strategies to increase the value of properties for clients looking to sell. 2014-2015: Leverage Wash Limited, Lagos

Front Desk Officer.

Successfully promoted company’s image, products and services based on client queries creation and retrieval of customer’s file. Enlightened customers on new products and services.

Expertly responded processed customer data.

Efficiently provided feedback from both internal and external customers to the interfacing department. Resolved customer’ enquires and queries in timely fashioned. 2010- 2011: Tesmoh Comprehensive High School. Mile12 Ketu Lagos Head Teacher.

Presenting lessons in a comprehensive manner and use visual/audio means to facilitate learning.

Providing individualized instruction to each student by promoting interactive learning Creating and distributing educational content.

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