Ux Designer User Research

Harsha Gowtham

+1-562-***-**** ****************@*****.*** Portfolio

PROFESSIONAL SUMMARY

●Over 8+ years of professional experience as a UX Designer with a strong understanding of designing, mock-ups, wireframing, user experience research, and designing using various design tools such as Figma, Adobe XD, Sketch, Azure, WIX, FigJam, and Balsamiq

●Expertise in UI/UX web design and user research, with experience in leading the user research and designing of websites/mobile applications

●Designed and implemented Design systems, which has led to more efficient design processes, better collaboration with developers, and improved user experiences

●Skilled in utilizing Design Thinking methodologies to improve conversion rates and create better user experiences for both mobile and web projects

●Experience in designing UI/UX for Mobile and Web apps

●Proficient in creating responsive websites and prototypes and skilled in cross-browser testing across various devices, including desktop and mobile

●Experienced in creating sketches, wireframes, Low-fidelity prototypes, and High-fidelity wireframes for different web and mobile products using different tools from paper and pencil to Balsamic mock-ups

●Strong in creating design strategies, conducting user research (Qualitative and Quantitative research) and in-depth interviews, crafting persona and user profiles, creating information architecture, interaction design, wireframes, video prototyping, usability testing, customer journey maps, and visual design

●Experienced in conducting user review sessions using FigJam and creating product prototypes using Figma, Adobe XD, Sketch, Azure, and Balsamiq

●Excellent problem-solving abilities, empathy, and a willing and quick learner with strong technical and communication skills

●Effective team player, self-starter, and proactive in my approach to work

●Good experience in social media, mobile/iPad app designing, video editing and prototyping, fast prototyping, wireframes, and usability testing

●Developed clickable prototypes in HTML and CSS, and had experience in co-coordinating with clients for amendments in websites and changing them according to their requests

TECHNICAL SKILLS

●Design: UI Design Interaction Design Persona creation Video prototyping Interactive prototype Interactive wireframes Iconography Information Architecture Sketching/Wireframing Visual Design Journey Mapping Storyboarding Responsive/Adaptive Design Typography Rapid Prototyping

●Research: Qualitative Quantitative User Research User Interviews Customer journey maps Usability Testing Contextual Inquiry Card Sorting Surveys A\B testing Competitive Analysis Analytical Skills User Empathy Mental Model Card Sorting SWOT Analysis Affinity Mapping Instrumented unmoderated user studies

●Tools: Figma Adobe XD Axure Sketch Balsamic In vision UserTesting.com Google Suits PowerPoint presentation Trello FigJam Full Story Google Analytics Zeplin Google Data Studio Miro Hotjar Crazy Egg Tableau Pendo Adobe Analytics Dovetail

●Other: HTML5 CSS MySQL

EXPERIENCE

US Bank, Los Angeles, CA

UX Designer January 2022 - Present

●Collaborated closely with the product team to identify research questions and establish project goals

●Scheduled and facilitated instructional meetings as needed to ensure project progress and alignment

●Produced sketches using Balsamiq and created low- and high-fidelity prototypes with Figma

●Designed and implemented comprehensive design systems for multiple projects, including visual and interaction patterns, typography, colour schemes, and iconography

●Planned and executed interviews, user surveys, card sorting, and usability tests to gather user feedback and improve product designs

●Assisted the UX researcher in identifying user needs, understanding how users interact with the product, refining user personas, and developing effective content navigation strategies

●Created storyboards and user flows that illustrated how users would engage with the application

●Implemented best practices in user interface (UI) and user experience (UX) design, adhering to World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) to ensure inclusive and accessible digital experiences for all users

●Managed project timelines and priorities to ensure the timely delivery of high-quality designs

●Produced effective sketches, prototypes, and high-fidelity wireframe mockups using Figma to communicate design solutions

●Designed graphical user interfaces elements such as menus, navigation bars, footers, and search fields to enhance user experience

●Collaborated with the project manager, quality assurance team, and content team to design and oversee the development process

●Conducted review sessions with stakeholders, customers, and clients using FigJam

●Worked in an Agile framework, attending daily stand-up meetings, and participating in sprint planning sessions

BCBS, Chicago, IL

UX Designer August 2021 - Dec 2021

●Collaborated closely with the product team to identify research questions and conducted 20+ interviews and usability tests to gather insights on user behaviour

●Produced sketches using Procreate and created 50+ low- and high-fidelity prototypes using Adobe XD to communicate design ideas

●Developed and maintained design system documentation and guidelines, ensuring consistency and efficiency throughout the design process

●Collaborated with the UX researcher to identify users' needs and understand how users interact with the product, refining user personas and developing effective content navigation strategies

●Collaborated with the design team to evolve and refine the design system, ensuring visual cohesion and engineering efficiency across all user touchpoints

●Presented insights and communicated findings to help shape the long-term product strategy

●Translated concepts into design mock-ups and prototypes to enhance the user experience and improve site interactions, using tools such as Adobe XD, InDesign, and Adobe Creative Suite

●Created functional, innovative, and easy-to-use web application interfaces using Adobe XD that enabled students to become more productive and efficient while enhancing the adaptability of the application

●Produced effective sketches, prototypes, and high-fidelity mockups that represented design solutions using various design tools

●Conducted accessibility audits and worked closely with developers to ensure that design system components were compliant with accessibility standards and guidelines (e.g. WCAG 2.1)

Cummins, Columbus, Indiana

UX/UI Designer April 2017 - July 2021

●Collaborated closely with the UX engineer and UX team lead to ensure consistent visual styles and interactions across consumer and brand creative

●Unified the design language across macOS, Windows, desktop web, and mobile platforms to create a foundation for building upcoming features more quickly

●Reviewed and updated design system components to stay current with emerging design trends and technologies

●Advanced desktop and mobile design systems through documentation, improving organization, building clean and modular components, communicating updates to the team, and advising on building upcoming features

●Collaborated closely with development teams to integrate accessibility features and enhancements into the design and development process, ensuring compliance with WCAG standards and regulatory requirements

●Created accessible design patterns, components, and interaction flows, incorporating semantic HTML markup, ARIA (Accessible Rich Internet Applications) roles, and attributes to enhance screen reader compatibility and navigation

●Educated cross-functional teams on web accessibility principles and best practices, advocating for inclusive design approaches and raising awareness of the importance of accessibility in digital product development

●Conducted quantitative and qualitative UX research to gain insights into user behaviour and preferences and improve the user experience

●Created internal dashboards to track sales during the holiday and heavy traffic season, providing key insights for the business

●Developed custom directives with pop-over and pop-up functionalities to meet specific requirements and enhance the user experience

●Created functional prototypes for desktop and mobile screens, demonstrating design concepts and interactions alongside various web and client-side components

●Conducted A/B testing, Iterative prototype testing, and cross-team functionality testing to identify issues and improve the design

●Actively participated throughout the entire Software Development Life Cycle (SDLC) from project inception, code development, and elaborate testing of various modules

●Involved in the SCRUM process, attending daily stand-ups and completing tasks in sprints to ensure the timely completion of projects

●Maintained the code using the Git version control system, ensuring code quality and facilitating collaboration with other team members

Creative Stoica Pvt. Ltd.

User Experience Designer September 2015 - March 2017

●Conducted user research through surveys and interviews to identify user needs and preferences, resulting in the development of user personas and journey maps

●Collaborated with design and development teams to create wireframes and prototypes using Figma and InVision

●Participated in usability testing sessions, collected and analyzed data, and provided recommendations to improve the user experience

●Assisted in the creation of design specifications and style guides to ensure consistency across products and platforms

●Stayed up to date with emerging design trends, industry developments, and new technologies to inform design decisions

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