Risk Management Customer Service

Mark Drexel

Arlington, TX, ***** 503-***-**** ****.********@*****.***

www.linkedin.com/in/mark-drexel-b85b63b3

PROFESSIONAL SUMMARY

Seeking role as a cyber-security analyst with 6 years of IT experience, seeking a challenging role to leverage my technical expertise in vulnerability assessment, penetration testing, and incident response. Proven ability to identify and remediate security threats, analyze security incidents, and implement effective security controls. Excellent problem-solving and analytical skills with a strong understanding of network security principles. Cybersecurity Analyst and Army veteran looking to serve on a distributed risk team to assess risks and where to improve if need be, on security and technology controls, collaborate with risk management and security teams to evaluate vendors, and act as a SME to facilitate discussions with stakeholders relying on vendor services. More than 5 years of professional experience in problem-solving, teamwork, project management, and business operations. Effective communicator with practice leading teams and working solo. Educational lab experience with troubleshooting, networks, systems, and vulnerability evaluation.

SKILLS

Linux

Bash/Shell Scripting

Software/Hardware

Routers, Switches, Cables

Vulnerability Evaluation

TCP/IP Networking

System Troubleshooting

Risk Management

System Administration

Verbal communication

Customer Service

Public Speaking

Problem-solving

EDUCATION

Divergence Academy, Addison, TX

Cybersecurity Professional Penetration Tester, Graduating – March 2024

CERTIFICATIONS AND AWARDS

CompTIA Sec+ earned 2/09/24

CompTiA Network+ earned 3/01/24

PROJECTS

Managing network configurations and developing network documentation.

10+ years breaking apart hardware, computers, and electric products.

EXPERIENCE

Divergence Academy, Addison, TX

Cybersecurity Professional Penetration Tester Full-Time Student, Start Date Month Year-End Date Month Year

Operated using Linux to navigate directories, set up files and permissions; performed Bash/Shell scripting commands, LSP, CP, echo, NANO, CHMOD, etc.

Proficiently operated and managed networks, software, hardware, routers (wireless), switches, and CAT 6 cables (cut, splice, and crimp).

Managed the public-key infrastructure, transport encryption, securing applications (virtual and cloud systems), access control, and internal reports.

Studied material present in CompTIA Server+, Linux+, Network+, Security+, Cloud+, and PenTest+

Service Advisor, Arlington, TX

Don Davis Auto Group, April 2017 – October 2023

Acted as a liaison between technicians and customers to ensure expedient and proper service.

Team leader of 4 people ensuring good communication.

Trained new advisors in proper procedures.

Consistently achieved good customer satisfaction index scores.

Assembly and maintenance technician, Fort Worth, TX

Zimmerer Kubota & Equipment, March 2016 – February 2017

Assemble agricultural equipment both commercial and private.

Maintained city and farm equipment to ensure proper operation.

Repair Technician, Arlington, TX

Penske Truck Leasing, April 2014 – February 2016

Troubleshoot Electrical problems for airport fleet vehicles.

Perform regular maintenance on airport fleet vehicles.

Specialist, United States

US Army, March 203 – August 2012

Administration of computer and communication systems inside of a secure compartmented facility.

Maintenance of computer and communication systems inside of a secure compartmented facility.

Led a team of 4 people while deployed in a combat zone.

Contributed to Minimal down time of systems to better facilitate the mission.

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