Quality Control Customer Service

L C LARTRELL castona North Caoina *****

GREEN ee valagmaicom

PROFESSIONAL SUMMARY

Well-organized cleaning professional with good leadership skills and in-depth knowledge of [Area of expertise] work.

Maintain accurate records and adequate supplies for team needs. Meet budget targets by effectively estimating jobs,

scheduling employees, and controlling expenses.

Diligent [Job Title! skilled at managing and motivating employees to handle [Typel cleaning work. Keep team members

on-task and working efficiently by closely monitoring work and assisting with challenging jobs. Satisfy customers by using

strong communication and conflict mediation skills to handle any challenge.

Willing to take on any task to support team and help business succeed. Offers strong [Skill] and [Skill! abilities.

SKILLS

+ Quality Control * Decision Making + Upholstery Cleaning

+ Great At Cheering People Up + Great At Listening + Great Personality

+ Adaptability + Organizational Skills + Problem Solving

+ Self-Motivation + Customer Service + Team Leadership

+ Reliability

EXPERIENCE

Janitorial Lead February 2022 - October 2022

Bar Ber Shop Wakeforest, North Carolina

+ Monitored room occupancy and reported check-outs and vacancies to reservations team

+ Supervised performance of housekeeping and laundry staff through personal inspections and other quality control

measures

+ Inspected guestrooms and public areas throughout facility and monitored housekeeping performance.

+ Addressed customer complaints related to cleanliness or staff behavior promptly.

+ Maintained records of employee attendance, performance, and disciplinary actions

+ Ordered and maintained inventory of cleaning supplies and equipment

+ Coordinated smooth onboarding with care for timetables and passenger safety.

+ Conducted regular patrols of assigned areas, noting any irregularities or disturbances.

+ Provided training to new security personnel on proper monitoring techniques and protocols.

+ Maintained confidentiality of sensitive information encountered during daily operations.

EDUCATION

High School - Botany, Life Science June 2027

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