Executive Assistant Service Representative
Resume:
Patricia Mosley Walker
***********@*****.***
Atlanta, Georgia 30349
SKILLS
Microsoft PowerPoint
Adobe Systems Acrobat
Microsoft Outlook
Accounting Techniques
Microsoft Word
Mail Handling
Microsoft Access
Concur Traveler System
Microsoft SharePoint
Micro Soft Suite
Schedule Planning
Travel Accommodations
OneDrive
Meeting Agendas and Minutes
PROFESSIONAL EXPERIENCE
EXECUTIVE ASSISTANT
Department of Homeland Security HQ
(Contractor position with MIRACORP- Extension for 6 months) - Remote
Washington, DC
June 2023 - August 2023
TS Clearance
Monitored and maintained executive files and records.
Answered phones, handled calls, and fielded appointment requests to assist supervisors.
Compiled and analyzed data for executive.
Acts as personal representative of the supervisor in telephone and personal contacts with high- ranking officials of this and other departments and agencies, executives of state and local governments as well as executives from private industry.
Gathers information, identifies and analyzes extremely complex issues, and
develops recommendations to resolve substantive problems of effectiveness and efficiency of work operations in a program or program support setting.
Takes and transcribes dictation from the supervisor covering a wide variety of activities, much of which is of a policy-making or technical nature.
Arranges appointments, determines priority, decides when an appointment may be interrupted, cancelled, rescheduled, etc., as necessary without prior approval.
Make arrangements for conferences and meetings for the supervisor. Prepare the agenda and notify officials who are to attend of the time, place, and topics to be discussed.
Compiled and analyzed data for executive decision-making.
BUSINESS SERVICE REPRESENTATIVE
Associated Credit Union
Norcross, GEORGIA
September 2001 - May 2022
Conferred with customers by telephone or in-person to provide product or service information.
Built sustainable relationships and trust with customer accounts using open and interactive communication.
Navigated multiple computer systems and applications and utilized search tools to find information.
Made appropriate account corrections to resolve customer problems.
Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
Assisted customers in navigating through various web pages on the company's website during their purchase process.
Referred unresolved customer grievances to designated departments for further investigation.
Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
EDUCATION
BACHELOR OF ARTS (B.A.) IN ACCOUNTANT
Clayton State University, Morrow, GA
Jul 2001
After Contractor position ended, decided to take time off with my family.
(August 2023 – present)
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