Customer Service Representative
Resume:
Octavia Walker
Norfolk, VA ****3
***************@*****.***
Experience
Conduent
July 2021 to Present
A work at home position working as a customer service representative taking inbound calls. Assisting customers with billing, shipping, and placing orders.
Alpine Access
August 2018 – March 2020
A work at home position working as a customer service representative taking inbound calls. Working as a participant service specialist handling the additional health spending accounts and transportation accounts linked to health insurance plans. Linking the processing of payroll to health plan accounts and transportation accounts.
Florida Blue Cross and Blue Shield
July 2019 - October 2019
Working in a call center as a member service specialist. Assisting with health insurance policies. Advising members of coverages on their policies. Advising members of statuses of their insurance claims and what services may or may not be covered. Finding providers within the members network.
Duval County Public Schools
Jacksonville, FL - October 2015 January 2018
Working as a paraprofessional. Working with students with special needs on their reading, writing, math, and history. Supervising children during recess and art time as well as on field trips.
Sonic
Atlantic Beach, FL - July 2011 to March 2012
Calculate monetary exchange, Clean work areas, Operate food preparation equipment, Prepare appetizers, salads, or cold dishes, beverages. Provide customer service, use cash registers, Wash dishes, glassware, or related utensils, Relay food orders and Obtain information from individuals
Subway
Jacksonville, FL - May 2011 to July 2011
Calculate monetary exchange, Operate food preparation equipment, Prepare appetizers, salads, or cold dishes, Prepare beverages, Provide customer service, Use cash registers, Wash dishes, glassware, or related utensils and Obtain information from individuals. Preparing payroll for employees as well as budgeting work flow schedule.
Duval County Health Department
Jacksonville, FL - July 2009 to September 2010
Insurance Coding & Billing Specialist
Accepting insurance claims, Billing the claims for payment of service, Correcting claims that have been submitted incorrectly
Education
Colorado Technical University
Colorado Springs, Colorado — Bachelors in Accounting – Graduated 2017
Concorde Career Institute
Jacksonville, FL - Insurance Coding and Billing Specialist
(Certification Program) — Graduated 2010
National Center for Competency Testing
Jacksonville, FL - Insurance Coding and Billing
(Certification Program) — Graduated 2010
Southampton High School
Courtland, VA - Diploma (High School) — Graduated 2003
References
April Flowers
Dave Sturgis
David Calhoun
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