Customer Experience Service Delivery
Resume:
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MISTURAT ABIOLA SALAMI
CONTACT
Off Alafia Street, Mushin, Lagos
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Bio- Data
Date of Birth –July 13th, 1997
Education
B.sc Accounting (july2023)
Grade – Second Class Honors
HND Accounting, 2019
ND Accounting, 2015
SSCE 2013
Schools attended
Kwara State Polytechnic, Ilorin,
Kwara State (2015-2019)
Appolian Comprehensive High
School Owutu, Agric, Ikorodu,
Lagos State (2008-2013)
Professional Summary & Objective
I am a professional with associate experience in the Banking industry, committed to quality service delivery and accountable in every sphere of organizational interaction.
I have an academic background in Accountancy, and I am committed to all round personal development including technical and soft skills acquisition. I have attended trainings on customer experience, financial management, anti- money laundering, counter terrorism financing, fraud awareness and prevention, compliance and regulatory awareness all aimed at shaping me into an individual fit for every work environment. I have a wild appetite for positive organizational performance, and I anticipate employing my innate skills in assisting the organization to achieve this while I protect my personal values and embrace the culture of the organization.
When on vacation, I cook, read, travel, engage in entrepreneurship activities, and learn from business developers.
Work Experience
Customer service officer(united Bank for Africa)
March 2023 till date
Acknowledging customer’s complaint and assisting to resolve
Maintain customer account record account information
Provides product and service information
Showing empathy and also going extra miles to resolve customer’s complaint
New account opening
Resoving customer’s dispense error and charge back
Promoting the bank’s product and services
Active listening, empathy, problem solving and communication Teller (United Bank for Africa)
Jan 2021-march 2023
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Accepting Cash deposits from customers and processing Cash withdrawals for them.
Process cash collections through the various IMTOs
Sorting of Cash and assisting the cash officer with ATM loading and evacuation.
Checking all bank instruments before processing transactions for customers and paying attention to every detail captured on each instrument.
Intermittent balancing to avoid overage or shortage at the end of the day in my till.
Running cash analysis and disclosing my cash movements to the Cash Officer.
Completing the cash exchange form to enhance call-over of tickets at the end of each day.
Onboarding of customers on the various electronic channels and patient listening to customer’s request with the intent to resolve at first interaction.
Maintaining good relationship with customers to enhance customer retention through continuous patronage.
Assisting with cash movement in and out of the Vault and
Paying maximum attention to all operational policies, CBN regulations and updating myself with the constant changes to these policies and regulations.
2019 - 2020
Subject Teacher (Illeh Secondary School, Ekpoma, Edo State)
Applied modern day Teaching skills to deliver high quality training to the students
Adopted the school curriculum and modified approach to pass required knowledge on to the students.
I delivered timely lectures to the students and counselled them on the career path they chose for themselves.
Nov 2016 - 2019
Business Development Officer (Mayfair Microfinance Bank, Ojuelegba, Lagos)
Managed the relationship between the existing customers of the organization and established new relationship with new customers through cross selling of the Banks’ services, time – to – time check up on the daily performance of customer’s business.
Assisted the Bank to retrieve credit granted to SMEs Aug 2016 – Nov 2016
Clerical Officer (Ikorodu Local Government, Ikorodu, Lagos)
Assisted with correspondences, and helped the Local government to maintain a proper filing system
Core Skills and Competences
Proficient use of office applications and tools,
High quality inter- personal relationship,
Willingness to assist and empathy
Fast learning ability
Team Work
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Referees
Mr. Omotoso Taofeek Babatunde
Federal Inland Revenue
Agidingbi
Lagos.
Tel no: 080******** & 081********
E-mail: *************@*****.***
Mr. Tiamiyu Babatunde
Electrical Engineer,
Iegun Egan Satellite Town,
Lagos State.
Tel no: 080********
Email: *-*********@*****.***
Contact this candidate