Customer Service Data Entry
Resume:
Lizbeth Cruz
North Miami, FL *****
***********@*****.***
My name is Lizbeth,
A vibrant, driven, and dedicated professional, embodying a passion for superior customer service and articulate communication. Offering a robust foundation of 4 years in Admissions, Education, and Career Service sectors, I thrive on challenging roles to continually sharpen my skills. I eagerly seek opportunities to contribute my expertise, ensuring mutual growth and success. Reach out to explore a prosperous professional journey together.
Authorized to work in the US for any employer
Work Experience
Data Entry (hybrid)
Festival Tires III - Hialeah, FL
January 2024 to Present
Key Responisilities:
• Responsible for updating and inputing all client information into the system
• Making sure all transactions are valid.
• Send out emails
• Answer calls
• File & Organize
Career Services Advisor
Hollywood Institute of Beauty Careers - Hollywood, FL August 2023 to December 2023
Key Resposibilties:
• Helped students with scheduling their tests to receive their licensure after passing exams
• Scheduling job interviews
• Place students in jobs in their field.
Cash Register Operator
Festival Tires III - Hialeah, FL
November 2022 to December 2023
Key Responsibilities:
• In charge of book keeping
• The registrar Keeper
• calculate how much the business is profiting.
• Closing
• Inventory
• Supervisor
Career Services Specialist
Florida Career College - Hialeah, FL
July 2022 to October 2022
As a Career Service Specialist, I served as an integral part of the campus's Career Services team, offering comprehensive employment assistance and resources to our students and alumni. My role involved fostering a connection between graduates and the industry, alongside providing valuable guidance for job searching and application processes.
Key Responsibilities:
• Reported directly to the campus Director of Career Services.
• Coordinated the graduate student employment assistance process to meet the varying needs of students, alumni, the institution, and industry.
• Assisted students in securing meaningful employment related to their field of study.
• Offered guidance in the job search process, including conducting workshops and critiquing resumes.
• Orchestrated Career Job Fairs by liaising with relevant employer representatives/groups.
• Provided exceptional customer service to current and graduating students in alignment with the university's mission and purpose.
• Collaborated with the campus Director of Career Services and the campus Clinical Manager for in-person site visits to local clinical settings, healthcare organizations, and other potential sites of opportunity.
In this role, I successfully supported numerous students and alumni in their career journey, contributing to their professional development and helping them transition seamlessly into the industry. Re-Entry Coordinator
Florida Career College - Hialeah, FL
February 2022 to July 2022
As a Re-Entry Coordinator, my role was pivotal in helping students resume their studies after withdrawing from their programs. Through a combination of inbound and outbound communication, careful assessment, and diligent follow-up, I facilitated their successful re-entry into their chosen courses. Key Responsibilities:
• Managed inbound inquiries and conducted outbound phone calls to provide re-entry options to former students.
• Interviewed and assessed prospective re-entry students to understand their needs, goals, and commitment to graduate from their program of interest.
• Diligently followed up with all those who missed their scheduled re-entry appointments.
• Conducted the re-entry student interview process using approved forms, procedures, and materials to determine eligibility.
• Enrolled eligible students based on the admissions requirements as outlined in the school catalog.
• Set appointments for further discussion and clarification.
• Developed and implemented a follow-up plan for all re-entry applicants to ensure they commenced their program on their scheduled start date.
In this role, I successfully assisted numerous students in navigating their path back to education, contributing significantly to their academic journey. Admissions Coordinator
Florida Career College - Hialeah, FL
July 2021 to February 2022
As an Admissions Coordinator, I effectively managed several aspects of student admissions and ensured efficient administrative processes. My role involved a mix of verifying academic credentials, maintaining student records, and liaising with various teams.
Key Responsibilities:
• Verified proofs of graduation and Ability to Benefit (ATB) testing reports.
• Prepared for the start day and maintained student attendance records.
• Collaborated with admissions representatives to resolve student applicant issues and ensured completeness of enrollment paperwork in accordance with policies.
• Upheld admission standards by writing, updating, and recommending changes to admission criteria, policies, and procedures.
• Marketed programs and facilities by creating and providing informative brochures.
• Managed staff interviews and appointments.
• Referred appointments to other programs or organizations when necessary.
• Prepared admissions reports by collecting, analyzing, and summarizing data and trends.
• Organized and maintained student records and documentation.
• Checked in appointments into the system upon their arrival. These diverse responsibilities underscored my role as an effective Admissions Coordinator, contributing to the smooth operation of the admissions process and maintaining high standards of academic administration.
Customer Service Coordinator
Florida Career College - Hialeah, FL
August 2020 to July 2021
As a Customer Service Coordinator, my role was instrumental in ensuring streamlined operations and a high level of customer satisfaction. I excelled in coordinating multiple aspects of customer service, from managing appointments to overseeing departmental goals. Key Responsibilities:
• Coordinated and managed customer appointments, including making confirmation and rescheduling calls.
• Enrolled new students into the system, ensuring a smooth onboarding process.
• Upheld company guidelines and policies across the team.
• Provided clients with comprehensive product and service knowledge.
• Promptly identified and resolved urgent customer service issues.
• Conducted regular training sessions and workshops for team members.
• Developed and implemented monthly and yearly departmental goals.
• Maintained and updated the client database regularly.
• Ensured timely execution of follow-up and promotional calls.
• Responded to client queries via phone calls and emails in a timely and professional manner.
• Collaborated with the marketing department for promotional events and campaigns. These responsibilities allowed me to contribute significantly to both the team's development and overall customer satisfaction while also driving the department towards its set goals. Shift Supervisor
Sky Zone - Doral, FL
December 2017 to August 2020
In my role as a Shift Supervisor, I embraced a wide range of responsibilities that enriched my professional experience while contributing significantly to customer satisfaction and operational efficiency. Key responsibilities included:
• Facilitating seamless transactions by receiving payments via cash and credit cards.
• Enforcing safety rules and regulations, ensuring a secure environment for both staff and customers.
• Delivering exceptional customer service, from greeting and serving customers in a timely manner to resolving their complaints effectively.
• Handling closing duties, such as restocking items and ensuring accurate reconciliation of the cash drawer.
• Evaluating individuals' special requirements based on their abilities, needs, and physical conditions.
• Providing comprehensive training to newly recruited employees, fostering a skilled and confident workforce.
These varied duties allowed me to showcase and develop my skills in customer service, personnel management, and operational tasks, ultimately contributing to a smooth, productive work environment. Assistant Manager
Trotta Tires - Fort Lauderdale, FL
January 2016 to December 2017
During my tenure as Assistant Manager at Trotta Tires from January 2016 to December 2017, I expertly juggled a variety of administrative and organizational duties that contributed significantly to our operation's efficiency.
Key Responsibilities:
• Managed filing and retrieval of crucial documents, records, and reports.
• Fielded incoming calls, routing them to the appropriate staff.
• Handled and distributed incoming correspondence, including faxes and emails.
• Coordinated management's schedules, demonstrating flexibility to accommodate last-minute changes and cancellations.
• Facilitated meetings by aligning schedules and securing room availability.
• Undertook general office duties, such as ordering supplies, maintaining record management database systems, and performing basic bookkeeping.
Through these responsibilities, I played an integral role in maintaining smooth operations and promoting an efficient, well-organized work environment.
Education
Associate’s in Business Administration
Florida Career College - Hialeah - Hialeah, FL
August 2017 to July 2018
High school diploma
Brookshire Academy International - La Mesa, CA
Skills
• Data Accuracy (6 years)
• Typing - 60 to 70 wpm (6 years)
• Recruiting
• Calendar management
• Administrative experience
• Front desk
• Data entry
• Phone etiquette
• Spanish
• Office experience
• Microsoft Powerpoint
• Microsoft Outlook
• English
• Sales
• Microsoft Word
• Microsoft Excel
• Computer skills
• Microsoft Office
• Time management
• Communication skills
• Executive administrative support
• Customer service
• Warm calling
• Google Docs
• Typing
• Social media management
• Bookkeeping
• QuickBooks
• Personal assistant experience
• Data analysis skills
• Office management
• Database administration
• Adobe Acrobat
• Records management
• Shift management
• iOS
• Workday
• Human resources
• Cold calling
• Childcare
• Organizational skills
Certifications and Licenses
Business Office Administration
July 2018 to Present
Graduate of Business Office Administration, where I developed a comprehensive understanding of business operations and honed my skills in administrative tasks, including document management, scheduling, and data analysis. I bring strong problem-solving skills, effective communication abilities, and a knack for multitasking, gained from an extensive academic background in office administration. Driver's License
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