Administrative Specialist Service Delivery

VENUS JOHNSON

216-***-**** / Cleveland, Ohio / *************@*****.***

PROFESSIONAL SUMMARY

Highly enthusiastic, self-motivated, administrative specialist with a strong work ethic and the capability to perform tasks independently as well as with a team. Seeking a position where my skills will assist physicians, nurses, and other medical staff to facilitate exceptional patient advocacy and care.

EDUCATION

Remington College - Cleveland, OH

Medical Office Administration – Graduation August 2023

CAREER PROFILE

Medical Terminology/HIPAA/OSHA trained, Knowledge of Human Anatomy, Performing Vitals, Insurance Verifications and Benefits Eligibility, HER, Claims Processing, Records Management

Known for and entrusted with assisting management with operations and support for quality care and productivity improvements.

Provided training and coaching to new employees, utilizing effective communication skills to employ best practices with service delivery.

Questioning Techniques, utilizing fact-finding and feedback to resolve problems, achieving improved service delivery. Strong interpersonal skills and communicates effectively with all levels of management and staff.

CPR, First Aide/DODD Certification for working individuals with developmental disabilities.

WORK EXPERIENCE

Doctor’s Assistant, Warrensville Physical Medicine and Chiropractic - Warrensville, Ohio (2023 – 2023)

Greeted patients and confirmed and recorded personal information for the check-in process.

Monitored the progress throughout the visit and updated health records with treatments/procedures.

Cleaned and sanitized treatment rooms following patient visits.

Organized and prepared treatment plan paperwork and delivered to doctors for patient visits.

STOWER, Amazon Fulfilment Center - North Randall Ohio (2023 – 2023)

Received and processed incoming stock and materials.

Picked, filled, and shipped orders while working at a rapid pace to meet stringent deadlines.

Scanned inbound shipments and loaded them onto carts for processing.

HOME HEALTH AIDE, Healthcare, Multi-Health Care - Cleveland, Ohio (2019 – 2019)

HOME HEALTH AIDE, Alliance Home Care - Cleveland Heights, Ohio (2017 – 2018)

Provided personal care and housekeeping services to individuals with disabilities in a residential facility.

Prepared documents to report patient progress and to track personnel changes.

Maintained patient health records and assisted residents with completing paperwork.

CHILDCARE ASSISTANT, Small Blessing Childcare - Garfield Heights, Ohio (2016 – 2016)

Organized and assisted with daily administrative tasks, including training staff.

Served as a receptionist for children and families arriving/leaving the family childcare home.

Collaborated and coordinated effectively with families and child development professionals to ensure compliance measures are met/exceeded intended for the enhancement of the community program.

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