Office Manager Front

ANITA CRAIG

FRONT OFFICE MANAGER

MARGATE FL. 561-***-**** ************@*****.***

ObjectiveObjective:

I am seeking a challenging yet rewarding role where I can leverage my experience providing fast, accurate, and empathetic support to a wide range of customers.

ExperienceExperience:

Four Points by Sheraton Front Office Manager 2023- Present

Greeting, welcoming guests and answering concern guests may have during their stay.

Answering all the guest questions and addressing their complaints.

Answering all incoming calls about reservations and shuttle service.

Organizing and maintaining files.

Updating files and records when necessary.

Knowledge with Light speed, and Marsha.

Knowledge of GXP, GPS and Guest voice.

Experience with 3rd portal booking, Expedia, Agoda, Priceline.

Springhill Suites by Marriott Front Office Manager 2021 - 2023

Supervise employees and maintain an open relationship with them.

Encourage employees to provide excellent customer service.

Handle guest problems

Seek assistance from my GM if necessary.

Interact with guests with any issues they have.

Emphasize guest satisfaction.

Knowledge with Fosse and Marsha.

Knowledge of GXP, GPS and Guest voice.

Experience with 3rd party portal booking, Expedia, Agoda, Priceline

Lovable Family Caregiver 2010-2021

Assisting with bathing, dressing, and using the restroom

Ensuring the patient takes all prescribed medication correctly.

Engaging in conversations, playing games.

Creating a safe and nurturing environment for the patients.

Residence Inn by Marriott Front Desk Agent 2008-2012

Check-in and check-out guest.

Welcoming guests, distributing keys.

Addressing guest needs and concerns, and providing excellent service

Cash and credit card handling

Informing guest about payment methods, and verifying credit card and ID.

Coordinating with housekeeping to ensure rooms are ready for check-in.

Running reports on arrivals and departures and identifying any special request.

Check Marriott portal for open cases.

EducationEducation:

ANCHOVY HIGH SCHOOL

DIPLOMA

MIAMI COALITION NURSING SCHOOL

CPR. HHA. BEHAVIORAL HEALTH.

SKILLS:

Management

Problem solving

Communication

Customer service

Teamwork

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