Customer Service Real Estate

LaSara D. Commodore

**** **** ********* ****. • Hoover, AL 35244 • Phone 205-***-****

• E-Mail *********@***.***

SUMMARY OF EXPERIENCE

Energetic, highly motivated mortgage professional, results-oriented individual with a solid record of accomplishments emphasizing leadership, problem solving, and organizational skills resulting in an integrated system of creative, timely, and practical experiences providing excellent communication and customer service. PROFESSIONAL WORK EXPERIENCE

Brookfield Properties Hoover, AL

Brookfield Properties operates and develops real estate investments on behalf of Brookfield Asset Management. One of the largest alternative asset managers in the world. Property Management Associate 01/2024-Current

Administer property’s short-term revenue programs.

Oversee community-based programs.

Assists with implementing mall marketing programs.

Manage retailer and community relations.

Administer specialty leasing deals; prepare deal sheets and packets within Salesforce.

Facilitate license agreement execution, complete tenant on-boarding process, and tenant files to comply with audit guidelines.

Implement portfolio-wide and community programming and events.

Deliver violation letters and/or action notices.

Oversee tenant insurance program which includes, signing up qualifying new and existing tenants ensuring certificates of insurance are current.

Educate tenants on rent collection system, verify payments, follow-up, and collection Accounts Receivable as needed.

Post and maintain collateral, coordinate installation and removal per contracted terms.

Serve as primary contact for business development program; resolve complaints.

Ensure tenants adhere to company guidelines and visual standards.

Participate in specialty leasing site visits with perspective tenants as requested.

Collect and track specialty leasing merchant sales; calculate and bill overage and breakpoints. Union Home Mortgage Vestavia, AL

Union Home Mortgage has guided hundreds of thousands of aspiring homebuyers through the process of achieving homeownership. Driven by the belief that homeownership should be accessible for everyone, we go the extra mile for every customer.

Sr. Loan Processor Direct Submit LP2 11/2022-10/2023

Assisted Loan Originators with the creation of pre-funding spreadsheets, loan paperwork checklists, loan disclosures and any other communications required to submit loan packages to Loan Processing department or Direct Submit.

Reviewed, validated, and submitted loan files to underwriting.

Cleared underwiring conditions on files for closing.

Communicated with borrowers about their loan status throughout the application process.

Served as primary contact and liaison between clients and assigned Loan Originator and conducted weekly meetings to coordinate any follow-up items.

Reviewed applicants’ credit history to determine their eligibility for a loan.

Reviewed all loan package documentation for discrepancies, omissions, and income calculations prior to submission to underwriting to ensure that file meets guidelines set by lender or government agency.

Followed up and responded to customers and in-house inquires on transactions as needed to provide superior customer service.

Caliber Home Loans Vestavia, AL

A mortgage lender created by industry experts who understand the challenges of today’s home financing market. Everyone at Caliber Home Loans, Inc. is part of a customer-centric culture that concentrates on you. We all work together to expand your lending options, close loans ahead of schedule, and create innovative new loan solutions. Sr. Mortgage Loan Processor 07/2018-11/2022

Gathered information for loan application.

Collected data from clients such as assets, income, debts, and employment status to fill in information for loan application.

Resolved any issues or discrepancies in application.

Followed company loan policies and procedures.

Ensured compliance with industry standards and rules.

Submitted a detailed loan package to the Underwriting Department for review and approval.

Cleared all prior to and at closing loan conditions. Capital Mortgage Advisors, Inc. Alpharetta, GA

Our Commitment to You Capital Mortgage Services, Inc. is committed to helping you find the right mortgage loan for your needs. We make the process of securing a mortgage simple by offering you financial tools that enable you to make sound decisions.

Sr. Mortgage Loan Processing Manager/ Underwriter 02/2013-07/2018

Managed Processing Team of Processors.

Recruited, hired, trained, lead and managed daily activities of mortgage loan processors, processing assistants and other team members.

Created pipeline management process to forecast accurate home loan funding goals and metrics.

Assisted, mentored, and motivated team members to exceed daily, monthly, quarterly, and yearly goals.

Enforced adherence to all state and federal regulations, mortgage lending and underwriting guidelines, and RESPA requirements while verifying loan applications from prospective home buyers, creating loan files, and processing loan closings.

Resolved, escalated, or remedied customer service issues in a professional manner.

Maintained a positive work environment by developing helpful relationships with Team Members, Underwriters, Mortgage Operations Manager/Branch Managers to ensure a smooth loan process.

Collected, reviewed, and analyzed applicants’ relevant history and records.

Obtained additional information about applicants to determine coverage needs.

Analyzed loan risk and requested additional information as necessary.

Made loan eligibility decisions and approving or rejecting loan applications.

Reviewed and specified loan conditions as necessary.

Ensured compliance with regulatory standards.

Documented and effectively communicated reasons for approval/rejections of loans.

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