Assistant Manager Customer Service

ANTONIO MEDEROS

**** ******** ***** **** ****** NC, 27529

Cell: 954-***-****

Email; ************@*****.***

Profile:

Assistant Manager with 20 years of experience in warehouse operations, inventory process, and retail. Held positions in ever increasing levels of responsibility and managed daily operations in various logistic settings. A leader with great enthusiasm for teamwork, driven, personable business professional with multiple talents. Talent for quickly mastering multiple areas – Diplomatic and tactful with professionals and non-professionals at all levels. Flexible and versatile – Fully equipped to get the job done! Thrive in deadline-driven environments. Excellent team leader -building skills.

Skills Summary:

Forklift Licensed Operator

Leadership Skills

Logistics-

Inventory Management

Computer Skills

Multi-Tasking Skills

Planning and Execution

Self-Starter

Strong problem Solver

Goal oriented

Customer Service Skills

Organizational Skills

Social Skills

Highlights:

Excellent communication skills

Time Management

Works well under pressure

Cross Training

Multitasker

Supervising and leading

Dedicated and reliable

Fluent in English and Spanish

Professional Experience:

Mac Paper

Overnight Manager (2018 – 4/18/2024)

Daily Opening and Closing

Supervising nightly crew of 7 employees

Payroll

Computer System; Asysco

Supervised twice a year inventory audits

Maintain Maintenance and equipment records

Managing, evaluating and reporting on warehouse productivity

Maintaining records, reporting, relevant information, and preparing and necessary documentation.

Performing a daily inspection of the warehouse grounds

Coordination and maintaining nightly fleet and equipment

Walmart Neighborhood Market

Fresh Assistant Manager (2015-2018)

Working closely and communicating effectively with 7 fresh area department managers

Including deli, bakery, produce, meat, frozen, dairy and commercial bread

Assisting in all areas of employee relations

Ensuring all events and displays are executed correctly and in a timely manner

Ensuring all paperwork is completed and logs are maintained

Focusing on all aspects of quality assurance in order to maintain a clean, safe environment while meeting company and federal guidelines

Ensuring proper rotation of product

Hardline Assistant Manager (2010-2015)

•Managed the daily operations and conducted performance evaluations for 6 department managers and 50 associates across 10 departments in the General Merchandise sector of a Wal-Mart Super Center.

•Trained 10 department managers and over 100 on setting up merchandise displays. accountability for merchandise using Wal-Mart's SMART System and conducting 4x4 tours to ensure the store is always aligned to company standards.

•Consistently lauded by Store Manager and Division Manager for setting the example in customer service driving sales across my sections.

Entertainment Assistant Manager (2004 -2010)

Managed the Entertainment departments which included 4 department managers and about 50 associates across 8 departments in the General Merchandise sector Of a Wal-Mart Super Center.

Worked closely with the Asset Protection Manager and Loss Prevention Associates to prevent theft in areas with high shrink merchandise. Ensure all company's anti-theft policies and procedures were adhered to and executed.

Trained and certified over 50 associates on the proper use of the store's assigned power lifting equipment with no safety or compliance violations.

A.B.C.O. Products (2000-2004)

Retail Accounts/Sales Shipping Supervisor

Supervised 5 warehouse employees in dispatching procedures, bill of landings, routing, and scheduling of pick-ups. Ensure all task were conducted to the upmost standards while achieving our goal times.

Supervised the ordering process of several large companies including ACE Hardware Corporation, Home Depot, and Winn Dixie.

Responsible for supervising inventory management and organizing inventory locations.

JAMO / Custom Building (1993-2000)

Assistant Manager

Managed the daily operations of 13 shipping and traffic coordination clerks and 8 truck drivers. Daily functions included invoicing, dispatching deliveries, processing export documents, and export sales.

Education:

Wal-Mart People Development Leadership 101 Course (2005)

Wal-Mart Assistant Manager Training (2004)

Custom Building Products Supervisory / Management Training (2000)

Miami Dade College (1992-1993)

Skills:

Microsoft: Point, Word, Excel

Languages:

English, Spanish

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