Customer Service Internal Control

** ********* ******, **** ****, Lagos.

**************@*****.***

+234**********, +234**********

AGWU AGU NDUBUISI

OBJECTIVE Results-driven Financial Advisor with a successful track record in relationship management executive roles. Proven expertise in developing and nurturing long-term client partnerships to achieve financial goals. Adept at providing personalized financial guidance and tailored investment strategies. Exceptional communication and interpersonal skills, facilitating strong client engagement and trust. Demonstrated ability to analyze market trends, evaluate risks, and make informed investment recommendations. Seeking an opportunity to leverage my relationship management experience and financial expertise to drive optimal financial outcomes for clients and achieve business’ objectives. SKILLS & ABILITIES MS proficiency (MS word, excel), listening skills, Problem Solving, Analytical mind, Time Management, Building and maintaining strong client relationships, providing comprehensive financial advice, Investment research and analysis, Monitoring and adjusting portfolios, Delivering exceptional customer service, Compliance and regulatory adherence, Collaboration and teamwork. PROFESSIONAL COMPETENCIES

• Knowledge of Relevant Regulations & Provision

• Internal Audit Practice

• Fraud Detection & Control

• Project Planning & Control

• Resource Management

• Investigation

• Stakeholder Management

• Operational Risk Management

• Reporting

• Anti-money Laundering

EXPERIENCE INTERNAL CONTROL OFFICER

[Polaris bank limited, Lagos.] 2018

• Transactions review /call-over/Identification of critical issues – regular

• Carry out physical cash count both in the Vaults and ATMs

• Review Exceptions and Guide/Ensure Remediation

• Collation of Income Leakages and recovery

• Handling Customers complaints at Branch level and Preliminary Investigation of Fraud and other critical issues

• Review of GLs and collections accounts

• Compliance to Policies & Procedures

• CCTV Functionality Review

• Bank Account opening documentation review and follow up on outstanding documents for placement of Post No Debit.

CUSTOMER SERVICE REPRESENTATIVE (Intern) 2016

[Guaranty Trust Bank, Victoria Island Lagos.]

• Identify customer’s needs, provide information on new products and services, and direct customers to branch representatives as needed.

• Reconcile cash drawers at the end of shift, count and package currency, turn in any excess or damaged currency to head teller.

• Track, record, report and store transactional information and special request.

• Provide a high level of customer services, offering answers and assistance with a smile.

• Handle transactions for customers, including cheque cashing, deposits, withdrawals, transfers, loan payments, cashier’s check, and opening and closing of accounts. BC KASH FINANCE AND INVESTMENT SOCIETY 2016

[Financial Controller]

Analyzing marketers report

Reconciliation

General Ledger Review

Develop strategy for bad loan collection.

Produce weekly and monthly collection report of loan. SALES REPRESENTATIVE (SIWES)

[Konel Communication, oyibo Port-Harcourt]

Built and maintain business relationships through routine KYC processes for proper account verification and documentation.

Generate record sales by reworking client marketing calendars.

Write sales slips and sales contracts.

Drive revenue and profit margins through exceptional customer services, implementation protocols, and investigate sales reports for speedy resolution.

Built and maintained relationships with clients based on trust and respect. EDUCATION BACHELOR OF SCIENCE (B.Sc. Accounting) 2022 National Open University of Nigeria, Lagos

NATIONAL DIPLOMA (ND Accounting) 2015

Covenant Polytechnic Aba, Abia state

SENIOR SCHOOL CERTIFICATE EXAMINATION (S.S.C.E) 2013 Ayetoro Senior Grammar School, Lagos state

FIRST SCHOOL LEAVING CERTIFICATE (FSLC) 2007

Zico’s United School. Yaba Lagos State

CERTIFICATION

Computer Appreciation (MS word, excel and others.) 2010 Financial Secretary 2014

NYSC 2023

REFERENCES AVAILABLE ON REQUEST

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