Service Representative Patient

Shannon Ross

Telephone: 681-***-****

Address: *** ****** ******, *********, ** 25526

Email Address: **********@*****.***

Summary:

With having earned a Bachelor of Science Degree as well as a Minor Degree, I am seeking a career to utilize my education, acquired skills, and work experience in a variety of employment fields. Notable skill sets include supervisory promotion execution, the ability to multi-task in high paced environments, and organizational techniques implemented to maximize productivity.

Education:

Frostburg State University: Frostburg, MD Graduation Date: May, 2005

Bachelor Science Degree: Justice Studies Minor Degree: Sociology

Experience:

Lincoln County DHHR: Hamlin, WV. CPS Intake Worker: Dec., 2020 to June, 2021

CPS management education in virtual classroom setting which includes identifying resources for problem resolution, development and execution of plan, and continued monitoring for prevention of further crisis resolution

Shadowing Senior CPS Case Managers on site djring routine home visits, court hearings and other community settings to ensure the health and safety of families.

Group counseling, crisis intervention, case management, and collaborations with school staff and administrative team

Retina Consultants PLLC: Chas & Huntington, WV Patient Service Representative: Nov., 2018 to Nov., 2020

● Greet and check in patients while multitasking to maximize efficiency and reduce wait time for staff and client

● Utilize professional communication, telephone linkage towards physicians office when referral is needed for patients being seen on emergency basis

● Review and maintenance of patient charts to ensure HIPPA compliance

● Identification and correction of scheduling conflicts within all doctors schedules, in advance notice due to COVID19 or other circumstances

● Daily income balancing from various payment options for exchanges including copayments, delinquent accounts retrieval, and payment plans

Animal Care Associates Inc.: Charleston, WV Client Care Specialist: May, 2016 to Nov., 2018

● Monitor daily revenue and payment exchanges

● Schedule and assist in boarding reservations, surgery appointments and patient visits

● Assist in different departments of hospital for medical treatment and boarding services

Community Services Inc. - IDD Waiver Agency: Dunbar, WV

Service Coordination Supervisor: Oct., 2013- July, 2015

Service Coordinator & Therapeutic Consultant: Nov., 2010 – Oct., 2013

• Train supervised staff, and oversee quota progress utilizing case note review• Continued correspondence and documentation with assisting agencies, and analysis of consumer goals via scheduled IDT meetings

• Monthly home visits to monitor goal progress and welfare

• Assist in hiring and termination of employees based off multiple areas of performance

• Developed monthly goals for which are charted and documented and reviewed with IDT during IPP and Critical Juncture Meetings

• Bi-monthly travel to various location sites including Day Habilitation and various employers to monitor progress on goals approved by IDT

• Assistance with APS Healthcare when annual assessments are conducted and determines consumers budget for the upcoming year

• Complete preliminary budgeting and present to IDT team members to ensure the Clients' needs are met

• Identify the need to chair/hold Critical Junctures when immediate reallocation of Consumer budget is warranted

Animal Care Associates Inc.: Charleston, WV

Veterinary Assistant: March, 2008 to Nov., 2010

• Perform dental/surgical procedures, and process lab data

• Rehabilitate hospitalized patients, and assist in preventative/maintenance visits

Germantown Veterinary Clinic: Germantown, MD

Assistant Technician & Receptionist: Aug., 2006 to Feb., 2008

• Schedule appointments/surgeries with clients

• Hospitalization, surgical and routine care for patients

Alan H. Grant, P.C.: Rockville, MD

Legal Assistant: Sept., 2005 to July, 2006

• Civil Law Litigation clerical assistance

• Processed delinquent loans

• Prepared documentation for court hearings

• Filed judgments, garnishments on open cases

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