Customer Service Independent Contractor
Resume:
Cheyenne Ditzler
Customer Service Extraordinaire & Jill Of All Trades
Middletown, PA 17057
*******@*******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Independent Contractor
Self Employed - Harrisburg, PA
September 2017 to Present
Plethora of knowledge; Jill of all trades
Including, but not limited to:
Laying Flagstone Patio, Installing Lighting, Install/Change/Update Electrical Components, Managing LAN/ Securing Network, Restoring and Sealing External Wood, Making Curtains, HVAC maintenance, Refacing Mortar, Appliance Diagnosis/Repair, Install Propane Heating, Mold removal/prevention, Repairing/ Hanging/Finishing Drywall, Replace/Redirect Plumbing, Reupholstering, Painting, Gardening/Ornamental Horticulture, Decorating Interior and Exterior, Framing Artwork, Locating and Negotiating deals for Cost Maintenance/Purchasing, Tax Preparation, Cleaning/Rearranging, Building furniture, Repair/Removal/ Remodel, Laying Floating Floor, Refurbish Hardwood Floor, handling all referrals/estimates/budgeting of each potential job, not excluding payroll, while ensuring financial ability (including cost control) with my focus on performance, quality products w optional alternatives, and utmost customer satisfaction, while ensuring a profit!
Guest Services Agent & Night Auditor
Crowne Plaza Hotel - Harrisburg, PA
September 2022 to June 2023
• Used Opera for all internal functions like checking guests in/out • resolve internal and external guest issues
• exchange money, help decorate and make lobby presentable
• promote communication/cooperation/teamwork
• answer 3+ line phone(s) to direct calls appropriately/make reservations/solve complaints/etc
• provide information to guests as acting concierge, build morale
• can take charge and direction
• ensure guest satisfaction
• Night audit duties including Balance/ correct folios, input/double check charges (valet, room rev, food/ bev), run audit, file papers/bucket check, report to management, keep hotel safe and secure Apple Repair Tech
DB Schenker - Carlisle, PA
December 2021 to January 2022
Evaluate and repair device software
Device repair tech
Aerotek - Mechanicsburg, PA
January 2017 to March 2017
Repair/Replace Hardware/ Software
Android & Windows Devices
Server
Friendly's - Camp Hill, PA
November 2016 to February 2017
Greet guests, take orders, exchange money, clean, stock, prep Guest Service/Sales and Marketing Coordinator
European Wax Center - Mechanicsburg, PA
April 2016 to September 2016
Greet and educate guests on care of their skin
Check in/out guests, sell products and passes, exchange payment and allocate tips using Millennium software and EWC intranet
Take inventory
Market the brand by handing out postcards and educating people on what there is to offer, like a free wax they should take advantage of to experience why the wax is better Help people with skin disorders in regards to our services Screen guests on skin issues and medications to ensure they will have the best experience possible Clean store, check waxing rooms for shift closing (stock/cleanliness), stock/clean/align display Update promotion display(s)
Handle complaints as capable (system restrictions) with goal of reassuring, empathizing, and sometimes compensating
Govern wax specialist Marketing by scheduling and filling out paperwork Schedule guest reservations and balance the book
Confirm guest reservations
Keep communication open and free flowing with guests' desires and needs to the wax specialist Help build loyalty and confidence so guests who walk in the store, strut out! Pizza Maker/Cashier
Papa John's - Harrisburg, PA
December 2015 to March 2016
Professionally and pleasantly greet customers in person and on the phone Take accurate order and payment
Create their specially made order
Ensure orders were correctly labeled and out for delivery Restock and rotate food, drinks, and boxes
Clean and organize
Server
Arooga's - Camp Hill, PA
October 2015 to December 2015
* clean, stock, washed dishes/cups/silverware
* wrapped silverware
* pleasantly and perkily greeted guests, took orders, served food, catered to guests and knowledgeably upsold dishes/drinks/desserts
* kept team mentality and helped others any time capable by checking on tables, running food and drinks, stocking, checking on tables, etc
* used Aloha system
Barista/Cook/Server/Bartender
Courtyard by Marriott
March 2014 to September 2015
Harrisburg, F&B
• Prep food/garnishes, take orders, exchange money, provide the utmost service/courtesy/ professionalism/assistance as I am capable of • Make food, prepare drinks
• Continue to assist guest throughout stay, even if not dining with us presently
• Offer suggestions/give directions in terms of at the hotel and locally or food, attractions, etc
• Show appreciation and Welcome them back
• Clean, stock, take inventory, balance cash drawer on Micros System Front Desk Agent/ Barista/ Banquet Attendant
Wyndham Garden - Harrisburg, PA
June 2012 to May 2014
• Used Opera for all internal functions like checking guests in/out • resolve internal and external guest issues courteously/professionally/efficiently
• acted as barista when needed, inspector of rooms
• exchange money, help decorate and make lobby presentable
• promote communication/cooperation/teamwork
• answer 5+ line phone(s) to direct calls appropriately/make reservations/solve complaints/etc
• provide information to guests as acting concierge, build morale
• can take charge and direction
• ensure guest satisfaction
Store Manager
B&W Convenience, Inc
September 2011 to March 2012
• Provided personal assistance to the owner in terms of payroll, scheduling, daily/weekly/monthly/fiscally tallying and verifying all cash and other sales (P&L)
• Hire/train/discipline/fire, organize/file, build communication throughout all aspects of vendors/ employees/stores
• Stock, place orders, take inventory, clean, contact merchants/vendors, schedule delivery/pick-up, redesign merchandise for better marketing, activated SIM cards for cell phones Cashier
Long John Silver's, Harrisburg
May 2010 to September 2011
• Take orders and serve food
• Exchange money
• Provide great customer service
• Clean
Front Office Manager/ Group Coordinator/ PCI & DSS Enforcement Country Inn & Suites
July 2010 to July 2011
• Overlook, assist with and delegate duties to be accomplished daily/consistently
• Check guests in/out with utmost customer service, 79 rooms; received RED "Be Our Guest" pin for extensive positive Customer Service comments
• Organize events for holidays and package rates/ Group Sales
• Keep LAN/WiFi fully and efficiently functioning & secure/solve all technical issues
• Input information into system with perfect accuracy
• Keep hotel and information safe and secure
• Great problem solver - with guests, co-workers, as well as technical - If I don't know, I will figure it out • Opera
Tax Preparer (Seasonal)
Liberty Tax Service, Harrisburg, Federal
February 2010 to April 2010
State/Local Tax Preparation
• Prepared and filed taxes for individuals and businesses Sales/Education/Marketing
TAC Enterprises
October 2009 to February 2010
• Traveled to residences and businesses to educate & demonstrate air purification w our system
• Scheduled Appointments
• Performed all needed transactions and paperwork - including personal taxes Night Auditor
The Four Points by Sheraton
February 2009 to October 2009
• Same as Country Inn and Suites
• focus on Revenue, P&L, Balancing Finances
• 174 rooms, 1 Restaurant, 14,000 sq. ft.
Server/Bartender
The Quarter - Harrisburg, PA
March 2008 to February 2009
• Took food/drink orders
• Provided excellent customer service
• Precise/accurate pouring
• Upbeat, on time & an up seller
Server/Bartender
Tom Sawyers Ent
April 2007 to September 2007
• ensure I pour correctly and properly (not over pour; not pour wrong drink)
• ensure guests are readily willing to return due to great service, on a more personal level, making everyone feel special every time
• ensured age appropriate serving of alcohol, and the diffusion of conflict as necessary (sober or not) Receptionist/Assistant
Cost Cutters, Harrisburg
May 2004 to May 2007
• Took inventory/set up displays for marketing schematics
• Greeted customers, Scheduled appointments
• Exchanged money
• Waxed, shampooed & up-do's
• Assisted In Chemical Services
• Calculated Monthly Totals of Sales/Service & Compared To Prior Year Guest Service Agent/Night Auditor/Operator/Concierge Hershey Entertainment and Resorts
August 2005 to August 2006
• Same as Country Inn and Suites, 665 rooms, >100,000 sq. ft. convention space
• On Hershey Fest Planning Committee and Diversity Leadership Council - Recruitment/Retention/Career Development Sector
• AS400
Hershey, Administrative
Commercial Contractors
April 2000 to August 2005
• Organized and filed data - on computer and paper file (personnel, sub-contractors, clients, etc)
• Send bills/Received payments/Balanced finances
• Made/received phone calls for appointments/estimates/vendors
• Shopped for products/items needed for projects within a budgeted range and customer specifications, Inventory
• Assisted with on-site construction/electrical engineering/cleaning
• Produced and finalized contracts
Traits: Approachable, Organized, Resourceful, Thorough, Determined, Confident, FrontRunner, Tenacious, Accurate, Skilled, Empathetic
Education
Associate's in Information Technology
ITT Technical Institute - Harrisburg, PA
June 2011
Certificate in Print Production
The Program - Harrisburg, PA
2010 to 2010
Mixology & Serv Safe
Capitol Bartending School - Harrisburg, PA
2007
Expired License in Cosmetology
Dauphin County Technical School - Harrisburg, PA
2002 to 2004
RAMP
Harrisburg, PA
2014
Skills
• Electrical Engineering (2 years)
• Food service
• Aloha POS
• Micros POS
• WAN
• LAN
• Active Directory
• Network Firewalls
• Microsoft Windows
• Help Desk
• Computer Networking
• TCP/IP
• Millennium
• VPN
• PCI
• Linux
• Operating Systems
• Microsoft Windows Server
• Network Support
• DHCP
• Information Security
• Network Monitoring
• Troubleshooting
• Microsoft Outlook
• Writing skills
• Leadership
• Customer service
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Office
• Hospitality
• Hotel experience
• Guest relations
• Budgeting
• Customer service
• Property management
• Cash register
• Leadership
• HVAC
• Operating systems
• Microsoft Access
• Payroll
• Plumbing
• Tax experience
• Negotiation
• Mentoring
• Software troubleshooting
• Problem management
• Computer networking
• WAN
• LAN
• PCI
• Horticulture
• Active Directory
• Network support
• DHCP
• TCP
• TCP/IP
• VPN
• IT
• Microsoft Windows Server
• Information security
• Linux
• Network monitoring
• Firewall
• Windows
• Phone etiquette
• Customer support
• Communication skills
• Computer skills
• Retail sales
• Cash handling
• Front desk
• Guest services
• Supervising experience
• Store management
• Barista experience
• Restaurant experience
• Office management
• Office experience
• Microsoft Office
• Sales
• Warehouse experience
• Food safety
• Kitchen experience
• Management
Languages
• Spanish - Intermediate
• English - Expert
Awards
Ventures Scholar
March 2002
For Academic Skills, an Honors program.
Presidential Award for Academic Excellence
May 2001
Certifications and Licenses
Bartender License
Food Handler Certification
Assessments
Bartending — Proficient
December 2021
Understanding, pouring, and mixing drink orders
Full results: Proficient
Call center customer service — Proficient
September 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Food service: Customer situations — Proficient
July 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Sales skills — Proficient
August 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Business math — Proficient
June 2023
Using basic math to solve problems in a business context Full results: Proficient
Front desk agent (hotel) — Proficient
August 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Written communication — Proficient
June 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
General manager (hospitality) — Proficient
August 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Food safety — Proficient
June 2021
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Legal skills — Proficient
November 2023
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Analyzing data — Proficient
July 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Administrative assistant/receptionist — Proficient September 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Basic maintenance and repair — Proficient
July 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Attention to detail — Proficient
September 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient November 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Food service: Customer situations — Proficient
July 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Retail customer service — Proficient
February 2022
Responding to customer situations in a retail setting Full results: Proficient
Front desk agent (hotel) — Proficient
June 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer focus & orientation — Proficient
June 2022
Responding to customer situations with sensitivity Full results: Proficient
General manager (hospitality) — Proficient
October 2023
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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