Technical Support Case Management

HERWIN ENRIQUEZ y GUEVARA

Address: * *.* **** ****** Kalumpang Marikina City

Mobile #: 091*-*******

Email Address: ******.********@*****.***

To be merged in an organization where skills and potentials are maximized towards company progress, ability to work well with people and career growth.

AMA Computer University East Rizal Campus

Bachelor of Science in Computer Science Major in LAN/WAN & Robotics

School Year 1997-2003 Student #: 9700495A

Teleperformance

Technical Case Management Specialist

Silver City 2 Frontera Drive Pasig City

March 5, 2018 to Present

Answer incoming phone calls and provide support to the callers whose experiencing Product Service problems of all kinds, listen to the descriptions of customer issues and determine how we can assist and fix the issue.

TV Technical Support

-Handle calls for TV technical support like satellite/cable issue connection

Broadband and Home phone Technical Support

-Handle calls for Broadband internet technical issue like NBN/ADSL connection problem

Broadband Admin Provisioning Team

-Non Voice/Outbound support team who handle customer Broadband internet connection orders.

Technical Case Management Specialist

-Non Voice/Outbound support team who handle Case Management issues, dealing directly to Wholesale partner and Government own internet connection.

-Usually access Wholesale partner portal and Government search portal to easily fix/resolved severe customer connection problems.

VIVA Support Team

-Analyze and resolve submitted templates from Production Team Leaders, accessed all Client tools to timely resolve the customer/system issue that being sent.

Serbiz Multipurpose Cooperative

Account Manager

#9 Shaw Boulevard corner Pioneer st. Pasig City

September 2012 to February 2018

Contractors Equipment Company (CEC)

ADMIN/HR

Commonwealth Brgy. San Antonio Quezon City January 2011 to January 2012

Saudi Readymix Concrete Company

Transportation and Quarry Operation Assistant (Supervisory)

Kingdom of Saudi Arabia Al Khobar East Region July 2007 to September 2010

Computer Literate, knowledgeable in MS OFFICE (Word, Excel, Power point & Access)

Basic Computer Troubleshooting Software/Hardware

Biometrics (Granding Machine for Integra Payroll)

Member of Red Cross Antipolo Branch

oWith BLS and CPR training

Knows how to drive heavy equipment and other vehicle

Knowledgeable in SSS, Pag-Ibig and PHIC Benefits

Knows basic Heavy Equipment troubleshooting

Event Company Coordinator (Sports Fest, Parties Etc.)

Birthday: January 15, 1980 Civil Status: Single

Age: 44 Height: 5’7’’

Citizenship: Filipino Weight: 170lbs

I certify that I have not purposely withheld any information that might adversely affect my chances for hiring, I attest to the fact that the above information is true and correct to the best of my knowledge and ability.

Herwin G. Enriquez

OBJECTIVE

EDUCATION

WORK EXPERIENCE

SPECIAL SKILLS

PERSONAL BACKGROUND

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