Customer Service Account Manager

WYNDER L. MATTOX

**** ******* ****** ***. *** Houston, Texas 77075 713-***-****

*************@*****.***

OBJECTIVE

Customer service detail oriented driven individual, meets and greets people in a professional manner in both the public and private sectors, represents a company with professionalism and confidence, seeks a position that will utilize experience, skills, and hard work as tools toward advancements within.

SKILLS AND ABILITIES

Customer Service – 10+ years Sales/ Promotions Cashier/Money Handling

Communication skills Detail oriented, Pleasant personality

Credit/Debit payments Types 25 wpm Copiers/Faxes/Scanners

Computer Literate Internet savvy Displays/Marketing

Refunds/Exchanges Stocking/Products Self Motivated

Account Manager Collections

INDUSTRY EXPERIENCE

Lead Cashier

oversaw a staff of 10 cashiers in the retail environment

Greeted customers entering establishments and informed them of sales or promotions

Received payment by cash, check, credit or debit and issued change or receipt

Issued refunds, credits, or change due to customers’ accounts and recorded adjustments

Counted money in cash drawers at the beginning of sifts to ensure that amounts are correct

Maintained clean and orderly checkout areas at all times

Customer Service

Assisted customers with purchases and encouraged them to apply for credit

Resolve customers' service or billing complaints by exchanging merchandise, refunding money, and adjusting bills

determined charges for services requested, collect payments, and arranged for billing Stocked store merchandise in storage rooms before placing on the floor

Sales Associate

Greeted customers and ascertained what each customer wants or needed

Opened and closed cash registers, separating charge slips, coupons, and vouchers, balancing cash drawers, and made deposits

Maintained knowledge of current sales and promotions and maintained records

computed sales prices, totaled purchases, received and processed cash or credit payment

Recommend, selected, and helped locate or obtain merchandise based on customer needs

Answered questions regarding the store and its merchandise

Unarmed Security

patrolling a certain area to make sure that there is no suspicious activities going on. Greetings customers as they enter the bank and being aware of all of the activities that’s going on in the area. I also worked for a chemical plant checking in trucks making sure they had the proper documentation and ID to enter the facility. Logging them in and out of the facility as needed and making sure my paperwork was in the correct order. Directing the trucks on where to go in the yard.

WORK HISTORY

Champion National Security 2018-2018

Allied Universal Security 2021-2022

Avis Rental Car 2015-2016

Walmart 2004-2006

EDUCATION

University of Houston-Downtown-Houston, TX 1996

General Equivalency Diploma

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