Shift Leader Customer Service

PEDRO A. NAJERA

Restaurant Management Team / Shift Leader

*** ****** **** ***. **, Inglewood, CA 90302 ***********@*****.*** 442-***-**** l D.O.B. 01/12/1993

OBJECTIVE

Motivated, young but seasoned Shift Leader with 5+ years of experience in Management / Leadership and 8+ experience in the Food Industry. Seeking for an opportunity to utilize my many versatile skills and unique experiences to help Manage / Lead a team pass your establishments standards with amazing customer service.

EXPERIENCE

Sizzles USA 5801 Sepulveda Blvd. Culver City, CA 90230

Shift Leader / Restaurant Asst.Manager 06/18 – Current

Close and secure restaurant daily (including POS system, drawers, and office bank)

Help resolve customer complaints to the best of my abilities

Organize and accumulate orders and inventory

Assist in interviews and / or Write-Ups

Help to ensure everyone takes their legal brakes at the correct time and watch for O.T. and cover these breaks (including; cooking, dishwashing, serving and cashiering)

Assist in any area or any employee struggling with task

Communicate regularly with other managers and Area Manager / Supervisor

Overall Assist in day-to-day operations

Arco AMPM 41910 Jackson St. Indio, CA 92201

Assistant Manager / Store Manager 08/16 - 05/18

Hire and / or terminate

Scheduling

Process invoices

Accumulate and stock inventory

Resolve any issues (customers or employees)

Safe and money drawer procedures

Light to medium maintenance

Communicate daily with owner

Cashier when necessary

Panda Express 79835 Highway 111, La Quinta, CA 92253

Shift Leader / Assistant Manager 06 / 14 -0 7/16

Manage FOH / Drive-thru in a fast pace and demanding environment

Hire and / or terminate

Scheduling

Assist day-to-day operations

( A lot of repetitive from previous experiences)

EDUCATION

Indio High School, 06/11 High School Diploma

Achievements / Extra Curriculum Activities

ASB VP (4 Years)

Varsity Football (3 Years)

Varsity Wrestling (2 Years)

SKILLS

Bilingual (English and Spanish)

Outstanding Organization Skills

Cash Handling Skills

Fast Complex Problem-Solving

Clear Verbal and Written Communication

Leadership Skills

Event Planning

Staff Development and Training (includes Safety Steps and Procedures)

HOBBIES

Working Out

Fashion Design and Dress in

Motorcycles

Friends and Family

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