Sales Representative Customer Service

Gail Kollman

**********@*****.*** 215-***-**** Downingtown, PA

SUMMARY

Sales representative with more than 10 years of experience promoting brands and building business through customer relationships. Passionate about beauty brands and interior design fixtures, and interested in learning new fields.

EDUCATION

Radford University (Radford, VA)

Bachelor of Science in Psychology

PROFESSIONAL EXPERIENCE

Assistant Manager

Kirklands (Wayne, PA) August 2022—March 2023

●Executed all managerial aspects of operations and merchandising.

●Drove business results through mentorship of the sales team.

●Opened and closed the store; handled company funds.

●Used Microsoft Office for summary reporting to management.

●Proactively engaged with customers to ensure they received excellent customer service.

Sales Consultant

Raymour and Flanigan (Exton, PA) January 2019—May 2022

●Exceeded sales goals for six consecutive quarters, leading the store in total sales.

●Drove repeat business by identifying customer needs and the appropriate Raymour product to fit their space.

●Coordinated the purchase of high-end furniture products from sale to delivery to the customer.

●Reported sales metrics to upper management and identified strategies to increase customer satisfaction.

Counter Manager

Clinique (Exton, PA) May 2017—December 2019

●Analyzed sales numbers for the department and reported numbers to management and direct report employees.

●Provided product education and sales training to direct report employees.

●Ensured the beauty counter was well stocked, neat, and decorated according to the Clinique guidelines for the current season.

●Developed an extensive knowledge of Clinique products.

●Applied makeup to customers and developed relationships with them as repeat customers.

Beauty Department Manager

Walgreens (West Chester, PA) October 2016—May 2017

●Demonstrated the benefits of beauty products through verbal promotions and application of makeup to customers.

●Ensured the beauty department was neat, clean, and well stocked for business each day.

●Continued education of store employees on new and existing beauty products carried by Walgreens.

Beauty Consultant

Macy’s (Exton, PA) April-October 2016

●Represented the Chanel brand, promoting beauty products ranging from makeup to skincare.

●Offered in-depth assistance to customers, including applying makeup and skincare products.

Beauty Department Manager

Kohl’s (Thorndale, PA) November 2011-April 2016

●Managed several staff members while providing directives on sales goals and new product introduction.

●Educated customers on a diverse range of makeup brands and products carried by the store.

●Demonstrated the benefits of makeup products to customers through one-on-one makeup application according to the latest beauty trends.

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