Service Representative Patient
Resume:
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Cortez Davis
SKILLS
● Self-motivated
● Complex problem solving
● Adapt quickly to changes● Linking, Advocating & Monitoring client’s progress ● Interpersonal Communication Skills
● Dependable
● Analytical Skills● Ability to make sound,swift decisions.
● Ability to sell and negotiate with customers
● Proficient in Microsoft Office
● Logistics/Operations
● Excellent planning, organization and prioritizing skills EXPERIENCE
Quest Diagnostics- Patient Service Representative
Current
• Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems, Client contact, and approved tools.
• Ability to navigate a computer and accurately enter data is a requirement to be successful in this role.
• Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
• Processing specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.
• Perform all non-patient facing duties, including inventory, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate.
• Read, understand and comply with departmental policies, protocols and procedures.
• Assist with compilation and submission of statistics and data when required.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Complete online and in person training courses timely. Octapharma Plasma,Conroe Tx — Sonor Floor Supervisor Aug. 2021- Aug. 2022
● Maintain donor floor operations to include plasmapheresis donation procedures to ensure donor safety and quality of product.
● Oversees the operation and maintenance of automated plasmapheresis machines.
● Educates new donors on the use of products made from donated plasma. YOURHEALTHLAB,Conroe Texas — Lab Tech
Aug.2013 - May 2014
● Collect samples, study and perform tests on body fluids, teeth, chemical compounds, biological specimens, or other fields of science.
● Lab techs use various types of machinery, lab equipment and complex computer programs to perform their tests.
● Also record their data or findings for study and scrutiny by doctors and physicians.
● Uphold a sterile environment to maintain a clean environment. Chippenham Hospital, Richmond Va - Tech/Phlebotomist May 2013 – August 2013
● Match laboratory requisition forms to specimen tubes.
● Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.
● Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.
● Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
● Draw blood from arteries, using arterial collection techniques.
● Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.
IBR/Octapharma, Richmond Va - Senior Medical Screener/Plasma 2008-2010
● Register new and current plasma donors.
● Conduct basic screening procedures (e.g. reviewing health related documents, taking vital signs and performing finger sticks).
● Maintain compliance with SOP, current Good Manufacturing Procedures
(cGMP)and regulatory guidelines.
Liberty Regional Medical Center, Hinesville,GA- Phlebotomist 2006-2008
● Responsible for efficiently and accurately performing blood draws and transfusions on blood donors and patients, depending on their specific facility.
● Preparing patients before drawing blood.
● Explaining blood draw procedures to patients andanswering any questions about the process
● Extracting blood from patients through venipuncture or fingersticks.
● Analyzing blood specimens using the correct testingequipment, when necessary.
● Preparing specimens for transportation, including labelingvials accurately and matching blood specimens to patients. EDUCATION
Savannah Tech. College, Hinesville,GA — Phlebotomy Certification Fall 2003- June 2006
AWARDS
Donor Processor Outstanding Achievement in Customer Satisfaction- 2011
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